Tonya Davis
Boardman,OH
Summary
Accomplished office professional with 8 years of experience in collections and account management
Proven track record of consistently meeting or exceeding monthly collection targets through a customer centric approach of effective negotiation and persuasion techniques
Skilled in conflict management, organizational skills, and computer operation
Overview
8
8
years of professional experience
Work History
Collections Representative
Synchrony Financial
Canton, OH Remote
05.2017 - 02.2025
- Helped with new hires in training, answer questions and find solutions
- Received company's Customer Champion award for caring of the customer
- Implemented strategies to prevent future delinquencies by identifying potential risks and addressing them promptly
- Consistently met or exceeded monthly collection targets by employing effective strategies to help the customer come up with a plan to become current
- Utilized effective negotiation and persuasion techniques to successfully recover overdue payments from delinquent customers
Education
Associate's Degree - Broadcasting
Brown College
Mendota Heights, MNSkills
- Customer Service
- Account Management
- Organizational Skills
- Conflict Management
- Effective Communication
- Strategic Negotiation Skills
- Computer Skills
Timeline
Collections Representative
Synchrony Financial
05.2017 - 02.2025
Associate's Degree - Broadcasting
Brown College