Francisca Guillen

La Marque

Summary

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

years of professional experience

Work History

Insurance Coordinator / Front Desk

Refine Dentistry

Sugar Land

04.2023 - 06.2025

Prepared and submitted insurance claims, including timely follow-ups on outstanding or denied claims
Managed a high volume of incoming calls, providing exceptional customer service and timely issue resolution.
Efficiently scheduled, confirmed, and coordinated patient appointments to optimize practice operation
Reviewed and explained dental treatment plans to patients, ensuring clarity on procedures, costs, and insurance coverage
Verified patients’ dental insurance coverage and eligibility, including breakdown of benefits, copays, and annual maximums

Customer Service Representative

FEMA

Friendswood

10.2022 - 01.2023

Answer high volume of phone calls
Help callers register for there disaster application
Update callers with the status of there application
Addressed customers courteously using suitable methods and problem-solving skills.
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Updated and maintained database with accurate customer information and timely data entry.
Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
Referred unresolved customer grievances to designated departments for assistance.
Assist with Spanish calls

Billing Coordinator

Touchstone Dentistry

Dickinson

12.2020 - 10.2022

Open dental software
Fast attach
Read Eobs
Submit claims
Submit appeals
Keep up with patients balances
Keep up with ortho balances
Verify insurances
Treatment coordinator/ speak to patients about there treatment
Answer phone call
Kept records of invoices and support documents
Make sure patient's accounts are up to date
Resolved discrepancies in accounting records.

Front Desk

Bella Dental

Cypress Creek Houston

08.2016 - 11.2020

Answer high volume calls, confirm appointments and book appointments
Verify insurance and Medicaid
Dentrix Dental Software
Claim Status
Submit Medicaid Pre-Auth
Charting
Collect patients balance insert in there ledger
Check in patients

Education

High School Diploma -

Jersey village high school

Houston, Tx

06.2015

Skills

Claim Processing
Insurance verification
Schedule patients
Multitasking

Computer Skills
Fast learner
Filing Appeals
BILINGUAL ENGLISH/SPANISH

Timeline