Francisco Alfaro
Downey,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Ojos Locos Downey. Excelled in money handling and staff training, fostering a positive work environment. Demonstrated expertise in customer relations and service knowledge, significantly improving operational efficiency and team motivation.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Ojos Locos Downey
Downey, CA
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier Team Lead
McDonald's
Downey, CA
07.2023 - 08.2023
English Coach
English4callcenters
Managua, Nicaragua
01.2022 - 05.2023
- Collaborated with other coaches to create and execute game plans.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Utilized positive communication to encourage team and promote integrity and respect.
- Boosted player confidence through personalized training sessions and continuous feedback.
Customer Service Representative
Foundever
Managua, Nicaragua
12.2021 - 12.2022
Barista
Guardarranco Café
Leon, Nicaragua
12.2020 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Graduate - Marketing
Unan Leon
Leon, Nicaragua12.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Italian
Limited Working
Timeline
Assistant Manager
Ojos Locos Downey
09.2023 - Current
Cashier Team Lead
McDonald's
07.2023 - 08.2023
English Coach
English4callcenters
01.2022 - 05.2023
Customer Service Representative
Foundever
12.2021 - 12.2022
Barista
Guardarranco Café
12.2020 - 12.2021
Graduate - Marketing
Unan Leon