Francisco Berrios Castro
Homestead,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Over 21 years of Human Resources experience.
Overview
22
22
years of professional experience
Work History
Human Resources Generalist
City Of Homestead
Homestead, FL
09.2025 - Current
- Aided in the administration of benefits programs, addressing employee inquiries regarding options.
- Collaborated with team members to ensure timely completion of HR projects and tasks.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Explained and administered medical insurance, disability and flexible spending accounts.
Tax Collector Customer Service Representative I
Miami Dade County
Miami, FL
04.2025 - 09.2025
- Processed drivers licenses efficiently using state systems.
- Assisted residents with inquiries regarding tax bills and payment options.
- Implemented best practices for customer service, enhancing resident satisfaction.
- Kept case data and contact information up to date to expedite proceedings.
Human Resources Executive Assistant USSOUTHCOM
US Army
Doral, FL
07.2021 - 04.2025
- Managed service members onboarding procedures, ensuring compliance with Army regulations.
- Developed internal policies for the Army Reserve Element Program maximizing service members participation in all Command exercises.
- Prepared and managed travel orders to the US Army Element in SOUTHCOM ensuring compliance with the Joint Travel Regulation.
- Administered all training programs for the Army Reserve Element by coordinating all aspects of each training.
Course Instructor
US Army
Indianapolis, IN
07.2019 - 07.2021
- Developed and delivered comprehensive training programs for diverse military personnel.
- Facilitated interactive learning sessions utilizing advanced instructional technologies.
- Drew upon Military Pay Transition teaching experience and advanced education to function as a resource to staff and students.
- Assessed student performance through evaluations, providing constructive feedback to enhance learning outcomes.
- Coordinated logistics for training exercises, ensuring resource availability and adherence to safety protocols.
- Worked with average of 65 participants per class.
- Created dynamic learning environment that valued instructor and student interaction.
Senior Human Resources Officer
US Army
Devens, MA
07.2017 - 07.2019
- Managed the Battalion's vacancies including funding for all personnel assigned to the organization.
- Forecasted all necessary funding to ensure that personnel and equipment were mission ready.
- Managed performance appraisal systems, ensuring alignment with organizational goals and standards.
- Coordinated annual performance review process to facilitate constructive feedback exchange between managers and employees, driving professional growth opportunities for staff members.
- Enhanced employee retention by implementing effective performance management programs and support systems.
- Spearheaded safety initiatives that significantly reduced workplace accidents by identifying potential hazards and implementing preventative measures.
- Managed complex employee relations issues, resolving conflicts and fostering positive workplace culture.
Human Resources Manager
US Army
Honolulu, HI
07.2014 - 07.2017
- Led cross-functional teams to drive employee engagement initiatives and improve organizational culture.
- Developed and implemented streamlined HR processes to enhance operational efficiency.
- Facilitated training sessions to upskill HR staff on new systems and best practices.
- Oversaw performance management systems, aligning individual goals with organizational objectives.
- Analyzed HR metrics to identify trends and inform strategic decision-making processes.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Reduced process gaps while supervising employees to achieve optimal productivity.
Human Resources Specialist
US Army
Saint Louis, MI
07.2012 - 07.2014
- Developed and implemented effective onboarding programs to enhance employee integration and retention.
- Managed recruitment processes, including job postings, candidate screening, and interview coordination.
- Conducted regular performance evaluations to ensure alignment with organizational objectives and employee growth.
- Conducted quality inspections of both buildings and equipment ensuring command compliance.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
Validation Specialist
US Army
Puerto Rico
08.2009 - 07.2012
- Conducted validation testing to ensure compliance with regulatory standards and operational readiness.
- Developed and implemented validation protocols for various systems and equipment, enhancing reliability.
- Led initiatives to optimize validation documentation processes, ensuring accuracy and accessibility of records.
- Conducted thorough root cause analyses to address deviations during validation activities, implementing corrective actions as needed.
- Collaborated with cross-functional teams to ensure timely completion of validation projects, meeting regulatory requirements.
- Identified areas for improvement in existing validation systems, recommending changes that led to increased efficiency.
Human Resources Specialist
US Army
Augusta, GA
01.2006 - 07.2008
- Streamlined HR processes through the implementation of an automated applicant tracking system.
- Led initiatives to improve employee engagement and satisfaction through surveys and feedback mechanisms.
- Collaborated with management to develop policies that support diversity, equity, and inclusion within the workplace.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Human Resources Specialist
US Army
Daegu, Korea
12.2004 - 12.2005
- Led onboarding processes for new hires, enhancing integration into Army culture and values.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Improved organizational culture with introduction of team-building activities.
Education
Bachelor of Science -
Bachelor of Science - Kinesiology
California Baptist University
Riverside, CA04-2024
Skills
- Project management
- Benefits administration
- HR policies implementation
- HRIS systems
- Training Programs
- Records management
- Internal investigations
- Policy implementation
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Generalist
City Of Homestead
09.2025 - Current
Tax Collector Customer Service Representative I
Miami Dade County
04.2025 - 09.2025
Human Resources Executive Assistant USSOUTHCOM
US Army
07.2021 - 04.2025
Course Instructor
US Army
07.2019 - 07.2021
Senior Human Resources Officer
US Army
07.2017 - 07.2019
Human Resources Manager
US Army
07.2014 - 07.2017
Human Resources Specialist
US Army
07.2012 - 07.2014
Validation Specialist
US Army
08.2009 - 07.2012
Human Resources Specialist
US Army
01.2006 - 07.2008
Human Resources Specialist
US Army
12.2004 - 12.2005
Bachelor of Science -
Bachelor of Science - Kinesiology
California Baptist University