Francisco Betancourt

Store Manager

Family Dollar

Kissimmee, Florida

01.2008 - Current

Assessed operational efficiency of the store's departments.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Established customer service standards and monitored staff compliance.
Maintained accurate records of employee performance reviews.
Planned special promotions or discounts based on market trends.
Conducted daily store operations, including opening and closing procedures and cash handling.
Developed strategies to maximize sales and profitability.
Performed regular price checks to ensure competitive pricing.
Identified opportunities for cost savings through waste reduction initiatives.
Prepared monthly reports on sales figures, expenses, profits.
Organized promotional events to increase product awareness.
Monitored inventory levels and placed orders to restock shelves.
Managed daily banking activities such as deposits and withdrawals.
Recruited, trained and supervised new employees.
Monitored employee performance and identified performance gaps for corrective action.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Managed inventory tracking and physical inventory counts to minimize loss.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.