Francisco Burciaga
Pikeville,North Carolina
Summary
Detail-oriented office manager with expertise in workflow management and time management. Known for resolving customer inquiries promptly and maintaining positive client relationships, committed to enhancing operational efficiency in future roles.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
Pikeville, NC
10.2024 - Current
- Engaged customers with friendly service and personalized recommendations.
- Assisted in training new baristas on equipment usage and beverage preparation.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Package Delivery Driver
UPS
Goldsboro, NC
11.2021 - 12.2023
- Delivered packages efficiently across assigned routes daily.
- Operated delivery vehicles following safety and traffic regulations.
- Managed package loading and unloading for optimal organization.
- Collaborated with team members to enhance delivery processes.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
Office Manager
Bobs Big Boys Toys
El Paso, Texas
01.2017 - 11.2021
- Assisted in budgeting processes by tracking expenses and managing invoices.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Corporate Trainer
TopGolf
Austin, TX
03.2013 - 01.2017
- Assessed training needs through surveys and interviews with employees and managers.
- Facilitated workshops to enhance team collaboration and communication skills among staff.
- Mentored junior trainers, providing guidance on best practices in instructional delivery.
- Provided individual coaching sessions for employees who needed additional support with their job duties.
Education
Culinary Arts - Culinary Arts
Le Cordon Bleu
Austin, TX03-2013
Skills
- Problem solving
- Time management
- Team collaboration
- Workflow management
- Hospitality service expertise
- Attention to detail
- Positive and professional
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Barista
Starbucks
10.2024 - Current
Package Delivery Driver
UPS
11.2021 - 12.2023
Office Manager
Bobs Big Boys Toys
01.2017 - 11.2021
Corporate Trainer
TopGolf
03.2013 - 01.2017
Culinary Arts - Culinary Arts
Le Cordon Bleu