Francisco Casas
Anadarko,OK
Summary
Dynamic Medical Outreach Specialist with a proven track record at Archon, excelling in customer relationship management and outreach processes. Skilled in data analysis and employee training. I enhanced customer satisfaction by resolving inquiries efficiently, fostering a collaborative team environment, and implementing effective communication strategies to drive engagement. Knowledgeable in developing and maintaining productive relationships with diverse clientel. Demonstrated exceptional communication and problem-solving skills to effectively address concerns and support organizational goals.
Results-driven communications professional equipped to excel in outreach initiatives. Team-oriented with focus on achieving goals and adapting to dynamic environments.
Overview
10
10
years of professional experience
Work History
Medical Outreach Specialist
Arcon
12.2024 - Current
- Collaborated with team members to refine communication strategies for increased engagement effectiveness.
- Use of FACs, IMS, OnBase, Query, Web Utility, LIVE Discovery Database, LIVE Discovery Gatekeeper, Outlook, Microsoft Office (Word,Excel, Teams)
- Managed calls while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Discovery Outreach Specialist
Arcon
12.2024 - 06.2025
- Developed outreach strategies to enhance awareness of programs.
- Use of FACs, IMS, OnBase, Query, Web Utility, LIVE Discovery Database, LIVE Discovery Gatekeeper, Outlook, Microsoft Office (Word,Excel, Teams)
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Warehouse Picker
Gabriels
10.2023 - 01.2024
- Operated warehouse equipment to efficiently pick and pack orders for timely shipment.
- Coordinated inventory management processes to ensure accurate stock levels and minimize discrepancies.
- Streamlined picking processes by implementing improved layout strategies, increasing overall productivity.
Phone Sales Representative
Assist Wireless
05.2022 - 09.2022
- Developed strong customer relationships through effective communication and active listening.
- Conducted needs assessments to recommend appropriate products, enhancing customer satisfaction.
- Managed high-volume inbound calls while maintaining professionalism and efficiency.
- Use DHSLIVE! website to verify eligibility for phones/services. By collecting personal documents social security and account information.
- Directed daily operations to ensure efficient workflow and optimal staff performance.
Slot Machine Technician
Gold River Casino
11.2017 - 05.2022
- Diagnosed and repaired malfunctions in various slot machine models to ensure optimal functionality.
- Conducted routine maintenance checks on gaming machines, enhancing reliability and performance.
- Collaborated with team members to troubleshoot technical issues, improving machine uptime.
- Assisted in the installation of new slot machines, ensuring compliance with operational standards.
- Documented repair procedures and maintenance logs for future reference and regulatory compliance.
Bartender
Gold River Casino
03.2017 - 11.2017
- Crafted and served innovative cocktails, enhancing customer satisfaction and experience.
- Trained new bartenders on service standards and cocktail preparation techniques.
- Maintained cleanliness and organization of bar area, promoting a safe working environment.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Convenience Store Manager
Step N Fetch
08.2015 - 11.2016
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Analyzed sales data to identify trends, driving informed decision-making for product offerings.
- Established strong vendor relationships, negotiating contracts to secure favorable terms.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
Education
Associate of Arts - Liberal Arts
Redlands Community College
El Reno, OK05-2025
Anadarko High School
Anadarko, OK05-2013
Skills
- Data analysis
- Customer relationship management (CRM)
- Public relations
- Outreach processes
- Public services and programs
- Microsoft office
- Public resources
- Maintaining client records
- Collaboration and teamwork
- Employee training
- Community outreach programs
- Case management
- Data entry software
Timeline
Medical Outreach Specialist
Arcon
12.2024 - Current
Discovery Outreach Specialist
Arcon
12.2024 - 06.2025
Warehouse Picker
Gabriels
10.2023 - 01.2024
Phone Sales Representative
Assist Wireless
05.2022 - 09.2022
Slot Machine Technician
Gold River Casino
11.2017 - 05.2022
Bartender
Gold River Casino
03.2017 - 11.2017
Convenience Store Manager
Step N Fetch
08.2015 - 11.2016
Associate of Arts - Liberal Arts
Redlands Community College
Anadarko High School
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