Francisco Casas
Houston,USA
Summary
Bilingual professional with 9 years of diverse experience in retail, customer service, and security roles, including positions as a Sales Associate, Tour Guide, and Detention Officer. Skilled in communication, conflict resolution, and providing exceptional service to diverse audiences. Currently pursuing a degree in Business Administration to enhance leadership and management skills. Adaptable, detail-oriented, and committed to delivering results in fast-paced environments. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Houston, TX
05.2024 - Current
- Delivered personalized, solutions-focused support to customers by assessing mobile needs and recommending optimal T-Mobile products, services, and device features.
- Demonstrated in-depth knowledge of smartphones, tablets, and wearable technology, guiding users through device setup, troubleshooting, and feature education.
- Cultivated a premium customer experience by actively listening, building trust, and resolving concerns, consistently earning top satisfaction scores and repeat business.
- Collaborated with team members to exceed store sales goals through upselling, product bundling, and showcasing the value of ecosystem integration.
- Maintained up-to-date knowledge of mobile trends and wireless innovations, enabling confident, informed communication with tech-savvy and first-time users alike.
Tour Guide
Houston Astros
Houston, TX
01.2020 - Current
- Led guided tours of Daikin Park, home of the Houston Astros, delivering engaging presentations on team history, stadium architecture, and behind-the-scenes operations.
- Shared in-depth knowledge of Astros milestones, World Series championships, and legendary players, creating a memorable experience for fans and visitors.
- Provided exceptional guest service by answering questions, managing group flow, and tailoring tours to audiences including families, school groups, and die-hard baseball fans.
- Coordinated with stadium operations and security to ensure safe, smooth access to VIP areas, dugouts, press rooms, and luxury suites.
- Represented the Astros brand with professionalism and enthusiasm, helping enhance fan loyalty and contributing to a positive stadium experience year-round.
Detention Officer
Harris County Sheriff's Office
Houston, TX
10.2023 - 05.2025
- Maintained safety and security of inmates and staff by conducting routine cell inspections, headcounts, and surveillance monitoring to prevent incidents and ensure compliance.
- Enforced facility rules and regulations consistently, using de-escalation techniques to manage inmate behavior.
- Processed inmate intake and release procedures including searches, booking documentation, and coordination with law enforcement agencies.
- Responded quickly and effectively to emergencies, including fights, medical issues, and fire alarms, ensuring rapid resolution and minimal disruption.
- Completed detailed incident reports, shift logs, and disciplinary documentation with accuracy and professionalism to support legal and administrative review.
Sales Associate
Stadium Signatures
Houston, TX
11.2018 - 10.2023
- Delivered personalized customer service in a close-knit retail environment, building lasting relationships with collectors and sports enthusiasts.
- Provided expert knowledge on autographed memorabilia, vintage cards, and limited-edition items, helping customers make informed purchasing decisions.
- Assisted with daily store operations including sales transactions, restocking shelves, and maintaining a clean, organized shop layout.
- Verified authenticity and condition of memorabilia, helping owners manage inventory with attention to detail and care.
- Supported small business growth through word-of-mouth marketing, social media posts, and community engagement at local sports events.
Sales Associate
Houston Rockets
Houston, TX
08.2018 - 02.2019
- Delivered exceptional customer service at Houston Rockets retail locations, assisting fans with merchandise selections and creating a positive game-day shopping experience.
- Promoted team-branded apparel, collectibles, and limited-edition items, driving sales and enhancing fan engagement with the Rockets brand.
- Operated POS systems efficiently to process transactions, manage returns, and handle high-volume crowds during home games and special events.
- Maintained visual merchandising standards by restocking inventory, setting up displays, and ensuring the retail space reflected current marketing campaigns.
- Collaborated with team marketing and promotions staff to support in-store giveaways, themed nights, and fan appreciation events.
Sales Associate
Shoe Palace
Houston, TX
01.2018 - 04.2018
- Assisted customers in selecting athletic and lifestyle footwear, apparel, and accessories by providing product knowledge and personalized recommendations.
- Delivered high-quality customer service in a fast-paced retail environment, helping build customer loyalty and meet daily sales goals.
- Maintained organized and visually appealing displays according to Shoe Palace merchandising standards and current sneaker trends.
- Operated POS systems efficiently to process transactions, returns, and exchanges while ensuring accuracy and professionalism.
- Managed stockroom duties, including unpacking shipments, restocking shelves, and tracking inventory levels to support smooth store operations.
Sales Associate
Champs Sports
Houston, TX
07.2016 - 11.2017
- Assisted customers with selecting athletic footwear, apparel, and accessories by providing expert knowledge of brands, styles, and current trends.
- Delivered personalized service to build strong customer relationships and drive repeat business in a competitive, team-oriented sales environment.
- Consistently met or exceeded daily and weekly sales goals through effective upselling, cross-selling, and product recommendations.
- Maintained clean, organized sales floor and stockroom by restocking merchandise, arranging displays, and following visual merchandising standards.
- Operated cash register and POS system to process sales, returns, and exchanges accurately while maintaining a professional and efficient checkout experience.
Education
Associate's degree - Business Administration
Lone Star College System
Houston, TX09.2025
Diploma - undefined
Jersey Village High School
Houston, TX05.2018
Skills
- Sales
- Cashiering
- Heavy lifting (5 years)
- Safe work practices
- Accessibility standards compliance
- Real-time communication features
- Positive customer engagement
- Product demonstrations
- Sales records management
Languages
Spanish - Fluent
English - Expert
Timeline
Mobile Expert
T-Mobile
05.2024 - Current
Detention Officer
Harris County Sheriff's Office
10.2023 - 05.2025
Tour Guide
Houston Astros
01.2020 - Current
Sales Associate
Stadium Signatures
11.2018 - 10.2023
Sales Associate
Houston Rockets
08.2018 - 02.2019
Sales Associate
Shoe Palace
01.2018 - 04.2018
Sales Associate
Champs Sports
07.2016 - 11.2017
Diploma - undefined
Jersey Village High School
Associate's degree - Business Administration
Lone Star College System