FRANCISCO CASILLAS
Maywood,CA
Summary
Motivated and detail-oriented individual with a strong foundation of healthcare knowledge, aspiring to make a meaningful impact in healthcare administration. Growing up with a rare congenital disease that required monthly hospital visits, I developed a deep understanding of the healthcare system and the critical role administrative support plays in patient care. This personal experience inspired my passion for healthcare administration.
While I do not yet have formal experience in healthcare administration,I possess strong organizational abilities, a thorough knowledge of medical terminology, and a dedication to delivering compassionate and efficient patient care. I am determined to achieve excellence and make a meaningful impact in this role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Adventist Health White Memorial
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Stayed calm under pressure and successfully dealt with difficult situations. Work efficiently in fast-pace environment
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
GYM MEMBERSHIP COORDINATOR
Cal State University Los Angeles
01.2021 - 09.2024
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Managed the budget for the recreation department, ensuring responsible allocation of resources and cost-effective operations.
Education
Bachelor of Science - Business Management
California State University-Los Angeles
06.2025
Skills
- Administrative and Organizational Experience
- Leadership Qualities
- Attention to Details
- Bilingual Fluent Spanish
- Computer Skills
- Time Management
- File Organization
- Adaptability
- Inter and Intra Personal Skills
Certification
- First Aid/CPR Certified
- BLS Certification AED/CPR exp. 10/2025
- Fire and Life Safety Certificate exp. 9/2026
Timeline
Patient Access Representative
Adventist Health White Memorial
08.2024 - Current
GYM MEMBERSHIP COORDINATOR
Cal State University Los Angeles
01.2021 - 09.2024
Bachelor of Science - Business Management
California State University-Los Angeles
- First Aid/CPR Certified
- BLS Certification AED/CPR exp. 10/2025
- Fire and Life Safety Certificate exp. 9/2026
Similar Profiles
Jacqueline AndradeJacqueline Andrade
Social Worker- Intern at Adventist Health White Memorial, Behavioral HealthSocial Worker- Intern at Adventist Health White Memorial, Behavioral Health
Rose LiconaRose Licona
Surgical Technologist at Adventist Health White MemorialSurgical Technologist at Adventist Health White Memorial
Denise MedinaDenise Medina
Registered Nurse at Adventist Health White MemorialRegistered Nurse at Adventist Health White Memorial