Francisco Cortez
Grand Prairie,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IKEA
Grand Prairie, TX
04.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Mentored new employees on procedures and policies to maximize team performance.
Door-to-Door Sales Representative
Solar Bros
Grand Prairie, TX
08.2020 - 12.2020
- Attended weekly team meetings to discuss sales strategies and targets.
- Provided detailed information about the products being sold and answered customer questions.
- Listened to customers to understand needs and put together optimal solutions.
Customer Service Lead
Dominos's Pizza
Grand Prairie, TX
07.2018 - 06.2020
- Performed daily deposits in accordance with bank policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored stock levels to ensure sufficient supply for customer needs.
- Handled customer inquiries and complaints in a professional manner.
Education
High School Diploma -
Skyline High School
Dallas, TX05-2020
Automotive Refinishing -
Tarrant County College District
Fort Worth, TXSkills
- Customer Consulting
- Customer Complaint Resolution
- Fast Learner
- Escalated Customer Support
- Data Entry
- Product Knowledge
- Goal-Oriented
- Willingness to learn
Languages
Spanish
Native/ Bilingual
Accomplishments
- Coworker of the Month x3
Timeline
Customer Service Representative
IKEA
04.2021 - Current
Door-to-Door Sales Representative
Solar Bros
08.2020 - 12.2020
Customer Service Lead
Dominos's Pizza
07.2018 - 06.2020
High School Diploma -
Skyline High School
Automotive Refinishing -
Tarrant County College District
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