Francisco Cortez
Grand Prairie,TX
Summary
Dynamic sales and customer service professional with a strong background in high-volume operations. Skilled in resolving customer inquiries and fostering team collaboration to ensure timely order fulfillment. Utilizes effective communication and problem-solving abilities to build strong client relationships and enhance service quality.
Overview
8
8
years of professional experience
Work History
Financial Customer Associate
Fidelity Investments
Westlake, Texas
09.2025 - Current
- Assisted clients with account inquiries and investment options, contributing to improved customer satisfaction.
- Resolved customer complaints through effective communication and problem-solving, leading to increased client retention.
- Maintained accurate records of client interactions and transactions.
- Performed accurate data entry of customer accounts, ensuring compliance and maintaining detailed records.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Associate
Living Spaces
Grand Prairie, Texas
08.2024 - 09.2025
- Established strong client relationships through effective communication and problem-solving, enhancing customer loyalty.
- Delivered accurate information on promotions and customer programs, supporting increased customer retention.
- Cultivated in-depth knowledge of product offerings to guide buyers in informed decision-making.
- Utilized CRM and POS systems to track sales, manage customer orders, and ensure timely delivery.
- Collaborated with team members to foster a supportive and positive work environment, boosting team morale.
Customer Service Representative
IKEA
Grand Prairie, Texas
04.2021 - 06.2024
- Managed high volume of customer inquiries, maintaining professionalism and ensuring timely responses.
- Communicated order status and resolved issues through phone and in-person interactions.
- Handled last-minute order adjustments and cancellations, reducing delays and improving customer satisfaction.
- Coordinated with warehouse and delivery teams to ensure timely fulfillment of online orders and enhance overall service quality.
- Educated new team members on order processing workflows, customer communication standards, and system navigation.
Customer Service Lead
Dominos's Pizza
Grand Prairie, Texas
06.2018 - 07.2020
- Managed complex orders and applied promotions using POS system to streamline customer experience.
- Coordinated with kitchen and delivery teams to ensure timely order fulfillment and boost customer satisfaction.
- Ensured accuracy in cash handling and register balancing at shift end to uphold financial integrity.
Education
Autobody Certification - Autobody Repair
Tarrant County College
Fort Worth, TX05-2025
Skills
- Customer service and care
- Data entry
- POS systems
- Order fulfillment
- Time management
- Adaptability
- Team collaboration
- Conflict resolution
- Multitasking Capability
Languages
Spanish
Timeline
Financial Customer Associate
Fidelity Investments
09.2025 - Current
Sales Associate
Living Spaces
08.2024 - 09.2025
Customer Service Representative
IKEA
04.2021 - 06.2024
Customer Service Lead
Dominos's Pizza
06.2018 - 07.2020
Autobody Certification - Autobody Repair
Tarrant County College