Francisco DeFelice
Lutz,United States
Summary
Dynamic and service-oriented professional with a strong background in customer service at Casino Del Sol. Proven ability to enhance guest experiences through effective communication and responsible alcohol service. Highly reliable team player skilled in complex problem-solving and maintaining cleanliness, ensuring a welcoming atmosphere for all patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Casino Del Sol
5655 W Valencia Rd, Tucson, AZ 85757
09.2024 - 11.2025
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Prepared and served a variety of alcoholic and non-alcoholic beverages with precision.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Trained new staff on bartending techniques and standard operating procedures.
- Implemented strategies to enhance beverage presentation and overall customer experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Armed Security Officer
Phoenix National Arm Security
5535 Grand Blvd, New Port Richey, FL 34652
01.2024 - 09.2024
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Prepared and served a variety of alcoholic and non-alcoholic beverages with precision.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Trained new staff on bartending techniques and standard operating procedures.
- Implemented strategies to enhance beverage presentation and overall customer experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Mechanic Technician
Jiffylube
1301 W Ajo Wy, Tucson Az
03.2022 - 11.2023
- Performed routine maintenance on vehicles, ensuring safety and reliability for customers.
- Conducted oil changes and fluid checks, contributing to efficient service delivery.
- Assisted in diagnosing mechanical issues, enhancing problem-solving skills and technical knowledge.
- Collaborated with team members to maintain clean and organized workspaces, promoting safety standards.
- Utilized diagnostic equipment to identify vehicle performance problems, improving accuracy in repairs.
- Provided excellent customer service by explaining services performed and recommending necessary repairs.
- Implemented process improvements that streamlined workflow and reduced service times for clients.
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
Education
High School Diploma -
Alta Vista High School
5040 S Campbell Ave, Tucson, AZ 8570605.2023
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Service-oriented mindset
Timeline
Bartender
Casino Del Sol
09.2024 - 11.2025
Armed Security Officer
Phoenix National Arm Security
01.2024 - 09.2024
Mechanic Technician
Jiffylube
03.2022 - 11.2023
High School Diploma -
Alta Vista High School