Summary
Overview
Work History
Education
Skills
Timeline
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Francisco Delacruz

Lancaster,California

Summary

To obtain a position as a professional Restaurant Manager or Kitchen Manager in order to enhance productivity and success, while using my vast knowledge and skills to motivate and maximize restaurant efficiency.

Restaurant management professional skilled in streamlining operations and elevating dining experiences. Known for driving team collaboration and fostering results-driven environment. Reliable and adaptable, consistently meeting evolving business needs. Expertise in staff training, customer service, and operational efficiency.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Knowledgeable [Desired Position] with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.

Overview

25
25
years of professional experience

Work History

Restaurant Manager

California Pizza Kitchen
09.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.

Restaurant Manager

Bubba Gump Shrimp Company
06.2021 - 08.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
  • Developed loyalty program to encourage repeat business, enhancing customer retention.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Restaurant Manager

Chilis's Bar and Grill
05.2020 - 07.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Kitchen Manager 2

The Cheesecake Factory
09.2013 - 04.2020
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.

Kitchen Manager

Macaroni Grill
01.2007 - 10.2012
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Kitchen Manager

Elephant Bar
02.2000 - 07.2006
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.

Education

Associate of Arts - Business And Managerial Economics

ANTELOPE VALLEY COLLEGE
Lancaster, California
06.2000

Associate of Science - Nurse

BRYMAN COLLEGE
Canoga Park, California
09.1997

High School Diploma -

LITTLEROCK HIGH SCHOOL
Palmdale, California
06.1997

Skills

  • Kitchen management
  • Front of the house management
  • Food safety regulations
  • Food preparation
  • Customer service
  • Staff management
  • Training
  • Prep validation
  • Budgeting
  • Forecasting
  • Direct kitchen expenses
  • KPI
  • Labor management
  • Overtime management
  • Food workshops
  • Scheduling
  • Hiring
  • Labor productivity
  • Food quality management
  • Line checks
  • Health Department compliance
  • Inventory management
  • Safe counts
  • Register counts
  • Server checkouts
  • Beer and liquor management
  • Reporting
  • Upholding company standards
  • Team management
  • Complaint resolution
  • Food service background
  • Business operations expertise
  • Menu development

Timeline

Restaurant Manager

California Pizza Kitchen
09.2023 - Current

Restaurant Manager

Bubba Gump Shrimp Company
06.2021 - 08.2023

Restaurant Manager

Chilis's Bar and Grill
05.2020 - 07.2021

Kitchen Manager 2

The Cheesecake Factory
09.2013 - 04.2020

Kitchen Manager

Macaroni Grill
01.2007 - 10.2012

Kitchen Manager

Elephant Bar
02.2000 - 07.2006

Associate of Arts - Business And Managerial Economics

ANTELOPE VALLEY COLLEGE

Associate of Science - Nurse

BRYMAN COLLEGE

High School Diploma -

LITTLEROCK HIGH SCHOOL

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