Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco DeLaFuente

Miami,FL

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

6
6
years of professional experience

Work History

Store Manager

GUESS Factory
09.2023 - Current
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Store Manager

Abercrombie & Fitch
08.2017 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Education

Bachelor of Arts - International Business

Florida International University
Miami, FL
05.2021

Skills

  • Shift Scheduling
  • Project Management
  • Employee Training
  • Talent Recruitment
  • Partnership Building
  • Retail Inventory Management
  • Customer Service Management
  • Payroll Management
  • Store Merchandising
  • Team Development
  • Operations Management
  • Personnel Development
  • Competitor Monitoring
  • Loss Prevention

Timeline

Store Manager

GUESS Factory
09.2023 - Current

Store Manager

Abercrombie & Fitch
08.2017 - 08.2023

Bachelor of Arts - International Business

Florida International University
Francisco DeLaFuente