Experienced sales associate and customer service representative. Knowledgeable in company-wide policies and procedures. In my career I expect further skill development to ensure outstanding customer care
Hi, I’m
Francisco De Santiago
digital associate
San Diego,CA
Summary
Overview
6
years of professional experience
Work History
Walmart
Digital Shopper
12.2023 - Current
Job overview
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Provided emotional support and companionship to clients.
- Assisted clients or patients with daily activities by helping with bathing, grooming, dressing, and meal preparation.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Provided product advice to customers to help select the most suitable items for individual needs.
Instacart
Retail Salesperson
03.2020 - 02.2021
Job overview
- Cultivated relationships with vendors to ensure timely delivery of products while minimizing shipping costs for the organization.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Minimized loss by diligently monitoring inventory levels and promptly addressing discrepancies.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged in friendly conversations with customers to better uncover individual needs.
Four Season Landscaping And Maintenance
Landscaper
12.2019 - 01.2020
Job overview
- Coordinated with other landscaping professionals to improve outdoor areas.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Developed and maintained efficient irrigation system for outdoor areas.
Primerica
Insurance Agent
07.2018 - 01.2019
Job overview
- Conducted annual reviews of existing policies to update information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Created sources for continuous client referrals within thecommunity and with businesses using extensive networking skills.
Education
Los Angeles Mission CollegeSylmar, CA
Bachelor of Science from Computer Science
01.2027
University Overview
Polytechnic High School Sun Valley, CA
High School Diploma
03.2020
University Overview
Skills
- Client satisfaction
- Upbeat and Outgoing Attitude
- Sales and Marketing
- Problem-Solving
- Staff Collaboration
- Shipping logistics
- Online Order Processing
- Data Entry
- Delivery Management
Languages
Spanish
Native or Bilingual
Timeline
Digital Shopper
Walmart
12.2023 - Current
Retail Salesperson
Instacart
03.2020 - 02.2021
Landscaper
Four Season Landscaping And Maintenance
12.2019 - 01.2020
Insurance Agent
Primerica
07.2018 - 01.2019
Los Angeles Mission College
Bachelor of Science from Computer Science
Polytechnic High School
High School Diploma
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