FRANCISCO FIGUEROA
Rahway,NJ
Summary
Dynamic executive with proven expertise in management, specializing in sanitation, quality control, and hospitality. Demonstrates strong leadership in optimizing operations, enhancing team performance, and driving business growth through strategic initiatives. Skilled in P&L management, team development, and implementing stringent quality standards to achieve exceptional service and customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
Advantage Cleaning
10.2023 - Current
- Leading a team of 120+ team members
- Manage hiring, training, and development of internal leaders
- Monthly KPIs metrics and communication with clients
- Oversee supply procurement across multiple locations
- Direct work schedules and scope for all locations
- Streamlined client communication processes
- Assist in operations optimization
- Pioneered new supply ordering protocols, markedly boosting efficiency.
- Transformed client communication processes, substantially improving service delivery.
- Enhanced supply chain tactics, reducing costs and streamlining operations.
- Monitored inventory levels closely, reducing excess by 50% in some locations
- I meticulously oversee area operations, ensuring adherence to the highest standards.
- Initiate sustainability practices reducing environmental impact.
- Developed training programs for staff, fostering skill development and operational excellence.
- Coordinated logistics and supply chain activities to ensure timely deliveries and cost-effectiveness.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
OWNER
Fresh Healthy Spot
07.2020 - 12.2022
- Directed business operations and quality control
- Upheld stringent sanitation norms
- Influenced positive customer experiences
- Drove business growth through strategic decisions
- Elevated service quality as a key business differentiator
- Enhanced operational efficiency through meticulous process reviews, cutting costs by 15% at Fresh Healthy Spot.
CATERING MANAGER
Zuckers Bagels
04.2018 - 01.2020
- Led the catering operations at Zuckers Bagels, delivering top-notch service
- Applied detail-focused approach to food quality control, ensuring consistency
- Streamlined product ordering and receiving process, improving efficiency by 25%
- Solved logistical challenges, resulting in smoother operations and increased client satisfaction
- Increased company revenue by 30% through effective catering management
- Oversaw catering operations, enhancing food quality and managing supply chain effectively.
- Streamlined product ordering process, reducing waste and improving operational efficiency.
GENERAL MANAGER
Just Salad Restaurant
04.2016 - 04.2018
- Managed hiring, training, and development of entire store staff
- Ensured cleanliness and safety of store and staff
- Built sales forecast and schedule to meet productivity targets
- Optimized profit by controlling daily food, labor, paper, and beverage costs
- Streamlined store operations, enhancing staff efficiency and customer satisfaction.
- Implemented seasonal menu changes, boosting customer engagement and sales.
- Maintained rigorous cost control, significantly reducing expenses.
- Fostered a team-oriented environment, improving staff morale and performance.
- Pioneered customer service protocols, setting a benchmark in quality.
- Reimagined customer service delivery, establishing new industry standards.
KITCHEN MANAGER
Buffalo Wild Wing
11.2014 - 04.2016
- Responsible for controlling food cost as well as maintaining budget on paper, supply and chemical cost.
- Responsible for the hiring, scheduling and development of all kitchen staff.
- In charge of all ordering, food, supply, chemical and paper of the restaurant.
- Conforming at all times with health and hygiene regulations.
- Attending and participating on weekly manager meeting for weekly focus.
- Ensure proper food rotation through daily inspections and local health standard and specification.
- Assisted ownership in pre-opening of restaurant, including restaurant and kitchen design to optimize efficiency and set BOH policy standard.
KITCHEN MANAGER
Ruby Tuesday Restaurant
New York
12.2007 - 11.2014
- Developed strategies for food cost control, contributing to best food waste percentage in the region.
- Ensured adherence to NYS food sanitation and handling specifications.
- Managed a $260,000 weekly sales restaurant while maintaining high food quality.
- Coordinated weekly meetings with general manager to address restaurant issues.
- Handled hiring, training, and development of a team of 70 employees.
- Implemented new inventory system reducing food waste and cutting costs.
- Streamlined financial tracking, improving budget accuracy and reporting.
- Enhanced reporting accuracy through streamlined financial tracking systems.
PORTER
Harvart Maintenance
01.2007 - 01.2012
- Handled comprehensive cleaning and maintenance of diverse buildings
- Uphold stringent cleanliness standards
- Managed maintenance tasks in a structured manner
- Resolved sudden maintenance challenges swiftly
- Enhanced the standard of cleanliness at different locations
ASSISTANT GENERAL MANAGER/ FACILITY MANAGER
Colley Group Corporate, MacDonald franchise operators
01.2004 - 01.2007
- Oversaw comprehensive staff development, fostering a high-performing team
- Streamlined supply chain processes, ensuring seamless ordering and receiving
- Implemented cost-saving measures, significantly reducing food and labor costs
- Facilitated consistent communication, maintaining a well-informed restaurant team
- Elevated customer experience, cultivating a loyal customer base
- Responsible for well functioning of all facility operations
- Directed a maintenance team who were delegated tasks to complete on a period basis
Education
Liberal Arts - Psychology
Bronx Community College
01.2007
Skills
- Leadership and management
- Financial planning and budgeting
- Safety compliance and sanitation
- Quality control measures
- Team development and training
- Supervisory skills and payroll oversight
- Profit and loss management
- Client relationship management
- Inventory control and procurement strategies
- Communication proficiency
- Employee development initiatives
- Operational efficiency optimization
- Sustainable practices
- Team leadership
- Staff management
LANGUAGES
Spanish
English
COURSES
- 2007 Basic Shift Management at MacDonald Corporate
- 2010 ServSafe Training Certificate
- 2011 Food Protection Course Certificate at NYSHD
- 2012 Food Safety Manager Certification
- 2015 NYFDF1 certificate
- MAY 2024 Platform Operator Training/Ansi MEWP's operator at Sunbelt
- 2024 Spartan Training Certifications on - Heath Care Training-Advanced Disinfection Training-Carpet Care Training-Fitness Facility Training-Food Processing Sanitation Training- Hard Floor Care Training- Bloodborne Pathogen Training- at Spartan Chemical Training System
ADDITIONAL INFORMATION
Throughout my career, I have successfully hired, trained, and developed six managers who are currently demonstrating their skills at various companies. Additionally, I have obtained certifications in Shift Management from MacDonald Corporation, as well as Quality Control, Sanitation, and Food Safety from the New York City Health Department.
Certification
Osha 30 -Hour Outreach for the Construction Industry
Timeline
OPERATIONS MANAGER
Advantage Cleaning
10.2023 - Current
OWNER
Fresh Healthy Spot
07.2020 - 12.2022
CATERING MANAGER
Zuckers Bagels
04.2018 - 01.2020
GENERAL MANAGER
Just Salad Restaurant
04.2016 - 04.2018
KITCHEN MANAGER
Buffalo Wild Wing
11.2014 - 04.2016
KITCHEN MANAGER
Ruby Tuesday Restaurant
12.2007 - 11.2014
PORTER
Harvart Maintenance
01.2007 - 01.2012
ASSISTANT GENERAL MANAGER/ FACILITY MANAGER
Colley Group Corporate, MacDonald franchise operators
01.2004 - 01.2007
Liberal Arts - Psychology
Bronx Community College