FRANCISCO GARCIA

• Identified and places participants of the emergency shelter into appropriate housing with the goal of housing participants in fewer than 90 days of acceptance into the program

• Developed and maintains accurate and current housing portfolio. Provides participants with listings of potential housing options in alignment with their needs and geographic preferences

• Helped participants to mitigate issues with credit reports, utility arrears, criminal records, unfavorable landlord references, and other issues which may impact housing eligibility

• Assisted participants in their housing search, including applying for apartments, negotiating with potential landlords, making referrals to clearinghouses or other housing location services, and accompanying participants to apartment viewings as needed

• Assisted participants with housing applications including preparing/obtaining any needed documentation and tracking application status

• Advocated on behalf of participants to expedite their access to housing

• Arranged for timely inspections and landlord corrective actions

• Determined rent reasonableness for inspected units prior to rental assistance and lease approval

• Explained and reviews the lease and sublease agreement with the incoming participant(s)/sub-tenant

• Worked with case managers to address any emerging issues related to housing and community adjustment

• Conducted outreach and expands access to housing by cultivating relationships with property owners and management companies and connecting with landlords via neighborhood outreach, Internet search, and networking events. Develops expertise in available affordable housing sites and housing subsidies

• Assisted clients with moving (help locating affordable moving companies, locating storage units, acquiring furniture and other move-in essentials, etc.)

• Conducted regular in-person post-placement visits, mitigates risks, and helps improve the likelihood of housing retention

• I was embedded with the social service of the City of Lewiston under Elaine Bracketts, the social department manager

• Enhanced product quality by implementing rigorous testing procedures and protocols.
• Reduced software defects by conducting thorough code reviews and debugging sessions.
• Improved customer satisfaction with high-quality products through meticulous QA processes.
• Delivered timely and accurate reports on test results, facilitating informed decision-making for product improvements.
• Collaborated with cross-functional teams to ensure seamless integration of QA efforts into product development lifecycle.
• Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
• Established performance benchmarks to measure the success of QA initiatives, driving further enhancements over time.
• Managed test case creation and execution to ensure comprehensive coverage of all feature sets.
• Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
• Led root cause analysis efforts for major defects, preventing reoccurrence and improving overall product stability.
• Developed a risk-based testing approach that prioritized critical areas, optimizing resource allocation and ensuring maximum impact.
• Designed test plans based on project requirements, ensuring comprehensive validation of functionality according to specifications.
• Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
• Streamlined the QA workflow by automating repetitive tasks, increasing overall efficiency.

• Improved client housing stability by developing individualized case management plans and providing ongoing support.
• Enhanced client self-sufficiency through the coordination of relevant community resources and services.
• Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
• Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
• Ensured ERA program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
• Built strong relationships with local landlords to increase available housing options for clients in need.
• Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
• Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
• Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
• Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
• Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
• Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
• Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
• Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
• Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.

• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
• Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
• Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
• Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
• Established strong relationships with local community resources to connect clients with additional supports as needed.

• Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
• Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
• Established strong relationships with local employers to match clients with suitable job opportunities.
• Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
• Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
• Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
• Conducted labor market research to identify high-demand industries, providing valuable insights for clients'' career development strategies.
• Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
• Collaborated closely with interdisciplinary teams to address client barriers and facilitate access to necessary resources.

• Enhanced system performance by conducting thorough diagnostics and implementing necessary repairs.
• Streamlined maintenance processes for increased efficiency and reduced downtime.
• Collaborated with team members to complete complex projects within established timelines.
• Increased customer satisfaction by providing prompt and accurate technical support.
• Developed and implemented innovative solutions to address recurring issues, resulting in improved system reliability.
• Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
• Served as a subject matter expert within the technician specialist team, mentoring colleagues on advanced techniques and methodologies for troubleshooting challenging issues.
• Developed and implemented preventive maintenance procedures.
• Installed, configured and maintained computer systems and network connections.