Francisco Garcia
New York
Summary
Personable and goal driven Concierge with over 7+ years of experience in luxury hospitality and customer service. Adept at anticipating guests needs, handling special requests, and providing seamless high-end experiences. Committed to exceeding guests expectations and maintaining a calm, efficient front desk operations.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Milbank LLP
New York
2023.01 - 2024.11
- Reserved conference rooms.
- Greet and assist on site guests with a positive and helpful approach.
- Handle a high volume of emails and calls on multi line phone systems.
- Help maintain an organized front desk/lobby area.
- Occasionally assist with light hospitality services for guest when necessary such as coffee, water, snacks, drinks.
- Investigated guest challenges and sources of dissatisfaction to provide timely resolution.
- Arranged for attorneys transportation to and from the airport, train station, and events.
Case Manager
Maven care home
New York
2020.02 - 2022.11
- Managed the caseload of 20+ patients.
- Ensured clients overall health goals are understood and properly serviced.
- Scheduled caregivers accordingly and effectively handling day to day caseload.
- Maintained patient confidentiality and quality care as per HiPPA guidelines.
- Worked hand in hand with clinical teams to recruit and train staff properly.
- Received inbound calls and made outbound calls as necessary.
Front Desk Agent Concierge
The James New York - NoMad
New York
2017.09 - 2019.01
- Handled multi-line phone systems. Welcomed guests in a friendly and professional manner.
- Checked guests in and out.
- Made bookings by phone and through email.
- Assisted guests by phone or email with bookings and special accommodations using opera.
- Effectively resolved any guests issues and complaints.
Education
High School -
Columbus HS
01.2021
Skills
- Fluent in English and Spanish
- Multi-tasking strength
- Attention to detail
- Critical thinking
- Communication
- Concierge services
- Reservation & booking systems ( Opera, ResNexus, etc
Timeline
Guest Service Agent
Milbank LLP
2023.01 - 2024.11
Case Manager
Maven care home
2020.02 - 2022.11
Front Desk Agent Concierge
The James New York - NoMad
2017.09 - 2019.01
High School -
Columbus HS