Francisco Garza
Austin
Summary
Dynamic Operations Manager with a proven track record at Temp Solutions LLC, excelling in team leadership and customer service. Expert in problem-solving and staff training, I successfully enhanced service delivery and client satisfaction. Adept at managing staffing needs and resolving issues swiftly, ensuring seamless operations in high-demand environments.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Operations Manager
Temp Solutions LLC
Austin, TX
01.2021 - 07.2026
- Staffing Management: Recruit, evaluate, and assign hospitality personnel (servers, chefs, housekeepers, etc) based on daily client demand.
- B2B Customer Service: Maintain direct communication with hotel and restaurant managers and supervisors to ensure satisfaction with the assigned staff.
- Participated in team meetings, contributing ideas to improve service delivery and customer satisfaction.
- Attendance Monitoring: Oversee punctuality, proper uniform usage, and full coverage of operational shifts.
- Issue Resolution: Immediately address and provide replacements for any last-minute staff absences or cancellations.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Concierge Attendant
Natiivo
Austin, TX
04.2025 - 05.2026
- Receive and assist residents and visitors in a professional, cordial, and personalized manner.
- Resolve complaints and sensitive situations with discretion, diplomacy, and a sense of urgency.
- Maintain records of resident requests, incidents, and follow-ups.
- Manage and coordinate reservations for common areas, function rooms, pools, gyms, lounges, and other amenities.
- Receive packages and assist with their distribution when appropriate.
- Coordinate services such as:
Valet parking
Housekeeping
Maintenance
Vendors
Package handling
Amenity reservations
Education
No Degree - International Business
Institute Polytechnic National
Mexico City06-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Staff training
Systems
- WorkRecord
- Loop
- Engage
- Excel
- Word
- Axis
- Luxer
- Visionline
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Concierge Attendant
Natiivo
04.2025 - 05.2026
Operations Manager
Temp Solutions LLC
01.2021 - 07.2026
No Degree - International Business
Institute Polytechnic National