Francisco Gonzalez
Gilbert,AZ
Summary
I've been in the parts industry for twenty-four years now and have developed a strong knowledge not just of parts but of project management, teamwork and outstanding customer service while building trust and confidence with my longtime accounts. My individual gross profit sales are consistently the highest in my department. My customer feedback and company performance reviews are stellar. I am eager to find a team as motivated and determined as I am and I look forward to growing within a company for many years to come.
Overview
26
26
years of professional experience
Work History
Wholesale Parts Advisor
Mercedes-Benz of Arrowhead
Peoria, AZ
2023.05 - Current
- Built strong relationships with existing clients, and developed new partnerships with local body shops.
- Expanded the wholesale parts department by 30% in my first year through strategic growth initiatives.
- Secured new accounts from California, increasing overall sales and market reach.
- Provided exceptional customer service and technical expertise, ensuring client satisfaction and retention.
Wholesale Parts Advisor
W.i. Simonson Mercedes-Benz
Santa Monica, CA
2012.01 - 2023.02
- Created and maintained trusted relationships with numerous body shops and mechanical shops in our region.
- Placing orders, providing accurate arrival dates, closing invoices to ensure accounts are balanced all while providing a positive customer experience.
- Communicating between different departments to ensure quality of service in a timely manner.
Back Counter Parts Advisor
Mercedes-Benz of Downtown L.A.
Los Angeles, CA
2005.05 - 2006.03
- Responsible for assisting fifteen to twenty technicians in ensuring that they receive the correct parts.
- Working with different departments and customers to give accurate estimated times of arrival, retrieving parts to return, and providing service advisors with regular updates to ensure all ends were covered.
Back Counter Parts Advisor
W.i. Simonson Mercedes-Benz
Santa Monica, CA
2000.02 - 2005.05
- Responsible for a team of twenty technicians and two service advisors.
- Ordered correct parts for repairs as needed and provided accurate quotes for up-sells for the service department.
P.D.I. Technician
Galpin Ford
Los Angeles, CA
1999.06 - 2000.02
- Pre-delivery inspection on vehicles to ensure consistency and compliance with dealer and factory standards.
Education
James Monroe High School
Los Angeles, CaSkills
- Outstanding customer service
- Extensive parts knowledge
- Organizational and time management
- Leadership and teamwork
- Project management and communication
- Building trust and confidence
- ADP and CDK experience
- Fluent in Spanish
Timeline
Wholesale Parts Advisor
Mercedes-Benz of Arrowhead
2023.05 - Current
Wholesale Parts Advisor
W.i. Simonson Mercedes-Benz
2012.01 - 2023.02
Back Counter Parts Advisor
Mercedes-Benz of Downtown L.A.
2005.05 - 2006.03
Back Counter Parts Advisor
W.i. Simonson Mercedes-Benz
2000.02 - 2005.05
P.D.I. Technician
Galpin Ford
1999.06 - 2000.02
James Monroe High School