Francisco Hernandez

Key Manager

• Open or close the store, count cash drawers/safes, make bank drops, manage staff and handle customer issues and handle daily paperwork.

Bartender

• Crafted and served a diverse range of cocktails, enhancing customer experience and satisfaction.
• Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
• Trained new staff on beverage preparation techniques and customer service best practices.
• Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
• Served high customer volumes during special events, nights, and weekends.

Server

• Delivered exceptional customer service in high-pressure environments, enhancing guest satisfaction and loyalty.
• Managed table assignments efficiently, optimizing seating arrangements for maximum service flow.
• Collaborated with kitchen staff to streamline food delivery processes, reducing wait times for guests.
• Implemented suggestive selling techniques, increasing average check totals through effective communication of specials.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Processed transactions accurately and efficiently using point-of-sale systems.
• Provided exceptional customer service, resolving inquiries to enhance satisfaction.
• Managed cash drawer, ensuring balanced accounts at shift end.
• Assisted in training new team members on operational procedures and customer engagement techniques.