Francisco Lozano
Brooklyn,NY
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, recognized at Del Frisco's Double Eagle for consistently exceeding sales targets and enhancing guest satisfaction. Positive Reviews on all platforms. Bilingual in Spanish and English, I excel in guest engagement and hospitality service, fostering positive relationships and ensuring memorable dining experiences.
Overview
21
21
years of professional experience
Work History
Server
Del Frisco's Double Eagle
New York, NY
04.2022 - 09.2025
- One of the top servers in all major areas(hospitality, performance, sales, guest experience)
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Excelled at Sales and Guest Hospitality/Satisfaction, positive reviews.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Striphouse 12th Street
New York, NY
04.2008 - 03.2020
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Bond 45
New York, NY
03.2005 - 12.2007
- One of the top servers in Hospitality and Performance at this location
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Master of Arts - Acting
FSU/Asolo Conservatory
Sarasota, FL05-2004
Bachelor of Arts -
Marquette University
Milwaukee, WI05-2001
Skills
- Strong work ethic
- Exceptional customer service
- Fluent in Spanish and English
- Guest engagement
- Professional appearance
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Server
Del Frisco's Double Eagle
04.2022 - 09.2025
Server
Striphouse 12th Street
04.2008 - 03.2020
Server
Bond 45
03.2005 - 12.2007
Master of Arts - Acting
FSU/Asolo Conservatory
Bachelor of Arts -
Marquette University