Francisco Luna
Madison,WI
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Operations Planner
Hy Cite Enterprises
Middleton, WI
06.2021 - Current
- Developed and maintained operational plans to ensure the efficient delivery of services.
- Collaborated with stakeholders to identify opportunities for process improvement.
- Analyzed data from multiple sources to forecast trends in operations performance.
- Created reports on production metrics and presented them to leadership teams.
- Assisted in the development of new strategies for cost reduction initiatives.
- Prepared presentations for upper management regarding operational updates.
- Provided guidance and training on operational procedures to team members.
- Managed vendor relationships and negotiated contracts as needed.
- Performed root cause analysis of operational issues and proposed corrective actions.
- Maintained detailed records of all operational activities and expenditures.
- Evaluated existing processes against organizational objectives and standards.
- Identified potential risks associated with operations projects or initiatives.
- Developed tools for tracking progress towards performance targets.
Warranty Technician
Hy Cite Enterprises
Madison, WI
10.2020 - 06.2021
- Troubleshooted and repaired malfunctioning equipment, ensuring customer satisfaction.
- Documented repair activities in a timely manner for accurate record keeping.
- Investigated customer complaints regarding product performance or quality issues.
- Inspected returned products and determined the causes of failure or damage.
- Replaced worn out parts with genuine replacements and ensured proper functionality was restored before returning the product to customers.
- Analyzed complex problems and formulated solutions according to established guidelines.
Distributor Service Supervisor
Hy Cite Enterprises
Middleton, WI
10.2012 - 10.2020
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Organized special events such as company picnics or holiday parties for employees.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
Distributor Service Representative
Hy Cite Enterprises
Madison, WI
10.2005 - 10.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Universidad Alfonzo Reyes
San Nicolas De Los Garza, Nuevo León, MX01-2008
Skills
- Interpersonal Skills
- Warehouse Management
- Capacity Planning
- Supplier Relations
- Adaptability and Flexibility
- Time management abilities
- Multitasking
- Organizational Skills
- Problem-Solving
- Contract Negotiation
- Analytical Skills
- Attention to Detail
- Self Motivation
- Decision-Making
- Team Collaboration
- Continuous Improvement
- Team building
- Analytical Thinking
- Active Listening
- Adaptability
- Reliability
- Data gathering and documentation
- Goal Setting
- Problem-solving aptitude
- Professionalism
- Teamwork and Collaboration
- File Maintenance
- Scheduling Coordination
- Production Planning Collaborator
- Bilingual English & Spanish
- Office Suite
- Power BI Skills
Accomplishments
- Received Thinker Award 2023 for an idea or suggestion that resulted in cost reduction or additional profit for Hy Cite Enterprises.
- Received Top Hat Award for demonstrating individual growth through the challenges accepted at Hy Cite Enterprises.
- Received Eagle Of The Moment for an employee who is dedicated, dependable, enthusiastic, team oriented, and recognized and accepts new responsibilities at Hy Cite Enterprises
Timeline
Operations Planner
Hy Cite Enterprises
06.2021 - Current
Warranty Technician
Hy Cite Enterprises
10.2020 - 06.2021
Distributor Service Supervisor
Hy Cite Enterprises
10.2012 - 10.2020
Distributor Service Representative
Hy Cite Enterprises
10.2005 - 10.2012
High School Diploma -
Universidad Alfonzo Reyes
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