Accomplished Sales Executive with 20 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Host and Trainer
Walt Disney World Resort
Orlando, FL
05.2015 - Current
Responsible of making opening performances for attractions
Ensures audience control and safeguarding guest and cast member’s safety
Greet guest and makes their arrive to attraction special magic moment, by bringing special attention to details
Train new cast members on attractions procedures and control system and in exceptional guest service
Liaised between executives and entry-level workers, facilitating smooth communication.
Used coordination and planning skills to achieve results according to schedule.
Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Macy's
Orlando, FL
01.2013 - 01.2016
Reach customer and help them find product look for, and exceed their expectations making their shopping experience easy one
Handle customer relations issues in diplomatic manner
Complete all store opening and closing procedures as tallying cash register
Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Pursue on enroll Macy's credit card to new clients
Perform over 25 marketing calls per day.
Prepared merchandise for sales floor by pricing or tagging.
Enhanced product presentation and promotional material displays, working alongside retail representatives.
Account Executive
Gil Burgos and Partners Advertising Agency
Caguas, PR
01.2010 - 01.2013
Worked directly with customer service and creative team in conceptualization and design of advertising campaigns
In charge of carrying out briefing and research process for advertising campaign idea development and strategic planning around client's needs and request
Research and customized service proposals for clients
Worked towards better relations with clients by assisting to networking events, resulting in growth of Agency's clientele
Directed, coordinate marketing activities and perform as public relations to promote Agency's services
Maintained and organized customer database
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Created and presented media and advertising packages to prospective customers.
Bail Bond Agent
Newport Bonding and Surety Co
San Juan, PR
01.2003 - 01.2013
Pre-screened and interview candidates for bail bond
Develop confident working relationship with courts, clients, defendant and attorneys
Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
Assessed defendants' background and to repay bail bonds.
Accepted and processed account payments.
Resolved problems, improved operations and provided exceptional service.
Worked with customers to understand needs and provide excellent service.
Education
BBA - Business Administration And Management
Interamerican University of Puerto Rico
Guayama,PR
08.2006 - 05.2010
Associate of Arts - Communication And Public Relations
Universidad Del Sagrado Corazón
San Juan, PR
08.1983 - 05.1987
Skills
Microsoft Office Word and Power Point/undefined
Timeline
Host and Trainer
Walt Disney World Resort
05.2015 - Current
Sales Associate
Macy's
01.2013 - 01.2016
Account Executive
Gil Burgos and Partners Advertising Agency
01.2010 - 01.2013
BBA - Business Administration And Management
Interamerican University of Puerto Rico
08.2006 - 05.2010
Bail Bond Agent
Newport Bonding and Surety Co
01.2003 - 01.2013
Associate of Arts - Communication And Public Relations
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort