Ashley Pauley
Oak Creek,WI
Summary
Dynamic professional with a proven track record in employee development and guest service improvements, notably at Texas Roadhouse. Excelled in training delivery and food safety compliance, enhancing customer satisfaction and operational efficiency. Skilled in multitasking and problem-solving, fostering team leadership and staff scheduling to meet business needs.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host Trainer
Texas Roadhouse
Oak Creek, WI
11.2022 - 01.2023
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
Retail Sales Associate
Yogi Bear's Jellystone Camping Resort
Caledonia, WI
06.2022 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
Blains Farm and Fleet
Oak Creek, WI
03.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Office Max
Oak Creek, WI
07.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Courtesy Clerk
Pick N Save
Oak Creek, Wi
10.2018 - 05.2019
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
Education
High School Diploma -
Oak Creek High School
Oak Creek06-2021
Skills
- Team coaching
- Reservation handling
- Training delivery
- Allergy awareness
- Food-service hosting
- Cross-training
- Guest service improvements
- Learning assessment
- Strong leadership
- Problem-solving abilities
- Multitasking
- Team Leadership
- Microsoft Excel
- Nutritional knowledge
- Food presentation
- Food Safety Compliance
- Inventory Management
- Staff Scheduling
- Employee Development
- Disciplinary Write-ups
- Train employees
Certification
- Certified Professional in Food Safety
- Alcohol Seller/Server Certification
- CPR, AED and FIRST AID state of Wi
Timeline
Host Trainer
Texas Roadhouse
11.2022 - 01.2023
Retail Sales Associate
Yogi Bear's Jellystone Camping Resort
06.2022 - 11.2022
Sales Associate
Office Max
07.2021 - 02.2022
Cashier
Blains Farm and Fleet
03.2021 - 03.2022
Courtesy Clerk
Pick N Save
10.2018 - 05.2019
High School Diploma -
Oak Creek High School