Brianna McGovern-Skoog
Deerfield,NH
Summary
Dynamic and results-driven professional with experience at Tuckaway Tavern & Butchery, excelling in team coaching and training delivery. Proven ability to enhance guest satisfaction through effective problem-solving and strong leadership. Recognized for maintaining a welcoming atmosphere while managing high-pressure situations, contributing to improved operational efficiency and team success.
Offering excellent interpersonal skills and genuine interest in human satisfaction, ready to excel in hospitality setting. Brings quick learning ability and knack for effective multitasking, ensuring smooth operations. Ready to use and develop my communication and organizational skills in Human Resources role.
Overview
3
3
years of professional experience
Work History
Host Trainer
Tuckaway Tavern & Butchery
Raymond, NH
03.2025 - Current
- Assisted in training new hosts on customer service protocols and operational procedures.
- Supported team in maintaining a welcoming atmosphere for guests during peak hours.
- Collaborated with management in organizing training schedules for new employees.
- Gained familiarity with menu items to provide accurate information to guests.
- Helped maintain cleanliness and organization of dining area to ensure optimal guest satisfaction.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Observed experienced staff to develop understanding of effective hosting techniques.
Host
Tuckaway Tavern & Butchery
Raymond, NH
09.2023 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Assisted in coordinating dining room setup for special events.
- Communicated effectively with kitchen staff to relay guest needs.
- Maintained cleanliness and organization of host station and entrance area.
- Adapted quickly to changing priorities during peak dining hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to give information and document reservations.
Barn Hand
Sterling North LLC
Deerfield, NH
09.2022 - 10.2023
- Assisted in daily feeding and care of livestock, ensuring optimal health and well-being.
- Operated and maintained farm equipment, adhering to safety protocols and best practices.
- Monitored animal behavior for signs of distress or illness, reporting issues promptly to management.
- Participated in routine maintenance of barn facilities, contributing to a clean and safe environment.
- Collaborated with team members on various tasks, fostering a cooperative work environment.
- Ensured proper care for injured or sick animals by administering prescribed medications and treatments under veterinarian guidance.
- Supported overall farm management with tasks such as pasture management, and equipment maintenance as needed.
- Provided support during equine emergencies such as colic episodes or injuries ensuring timely intervention from veterinarians.
Education
No Degree -
CRCT Health Science
Concord, NHHigh School Diploma -
Concord High School
Concord, NH06-2025
Skills
- Team coaching
- Training delivery
- Staff scheduling
- Coaching techniques
- Motivational techniques
- Feedback provision
- Teamwork
- Strong leadership
- Problem-solving
Timeline
Host Trainer
Tuckaway Tavern & Butchery
03.2025 - Current
Host
Tuckaway Tavern & Butchery
09.2023 - 03.2025
Barn Hand
Sterling North LLC
09.2022 - 10.2023
No Degree -
CRCT Health Science
High School Diploma -
Concord High School