Zachary Brooks
Plainfield,IL
Summary
Proven leader and effective decision-maker, excelled at Olive Garden by enhancing team performance and customer satisfaction. Skilled in team coaching and time management, adept at multitasking and resolving conflicts with empathy. Increased restaurant efficiency, demonstrating a commitment to quality service and operational excellence. Friendly and adaptable, with natural ability to create welcoming environments and foster positive guest experiences. Possesses solid understanding of hospitality principles and strong interpersonal communication skills. Capable of enhancing guest satisfaction and contributing to cohesive team atmosphere.
Overview
3
3
years of professional experience
Work History
Host Trainer
Olive Garden
10.2023 - Current
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
- Increased customer satisfaction by effectively addressing and resolving conflicts or concerns.
- Mentored new hires through comprehensive onboarding processes, resulting in well-prepared team members.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
Concessions Worker
Whiteford Baseball
08.2021 - Current
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer experience by consistently preparing and serving high-quality concession food items.
- Maximized sales opportunities by upselling additional items or combo deals to customers.
- Maintained clean, organized workspace according to operational standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Education
Bachelor of Arts - Education
Illinois State University
Normal, IL05-2028
High School Diploma -
Plainfield Central High School
Plainfield, IL05-2024
Skills
- Team coaching
- Reservation handling
- Task delegation
- Empathy and patience
- Customer service
- Team leadership
Languages
English
Native or Bilingual
ASL
Elementary
Timeline
Host Trainer
Olive Garden
10.2023 - Current
Concessions Worker
Whiteford Baseball
08.2021 - Current
Bachelor of Arts - Education
Illinois State University
High School Diploma -
Plainfield Central High School
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