Erika ortiz mercado
Ontario,CA
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host Trainer
Applebee's Neighborhood Bar + Grill
Montclair, CA
06.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Provided feedback to hosts regarding their performance in order to help them reach their goals.
- Coached individual hosts on how best to handle difficult customers or challenging situations.
- Encouraged a positive work environment among all members of the hosting team.
- Distributed food to service staff for prompt delivery to customers.
Material Management Clerk
Air Force National Guard
Moreno Valley, CA
04.2021 - Current
- Received and processed incoming orders for materials and products.
- Conducted regular cycle counts to ensure accuracy of inventory levels.
- Coordinated with vendors and suppliers to ensure timely delivery of materials and supplies.
- Managed shipments of incoming and outgoing goods in accordance with company policies and procedures.
- Provided training on proper use of inventory control systems and procedures.
- Understood and followed oral and written directions.
Coaching Assistant
Gracie Barra Association
03.2023 - 06.2024
- Assisted coaches in planning and organizing practice sessions.
- Provided support to players by helping them improve their individual skills.
- Assisted with the preparation of game plans and strategies.
- Attended team meetings, took notes, and followed instructions from coaches.
- Encouraged players to work hard while maintaining a fun atmosphere at practice sessions.
Program Leader
Think Together, Inc
Ontario, CA
09.2019 - 04.2021
- Organized and supervised daily activities for students in the after-school program.
- Assisted with homework assignments, projects, and tests.
- Developed lesson plans and educational activities to engage students.
- Encouraged positive behavior among students through positive reinforcement techniques.
- Maintained accurate records of student attendance, grades, and progress reports.
Education
Bachelor of Science - History And Political Science
Vanguard University of Southern California
Costa Mesa, CASkills
- Team coaching
- Menu knowledge
- Restaurant Operations
- Guest Relations
- Food Safety
- Inventory Control
- Worker Training
- Team Leadership
- Staff Training
- Food presentation
Affiliations
- Martial arts student
- Rising 6 Air Force Board Member
- former theatre student
Languages
Spanish
Native/ Bilingual
Certification
- Material Manager 2S011
- Pharmacy Clerk
References
References available upon request.
Timeline
Host Trainer
Applebee's Neighborhood Bar + Grill
06.2023 - Current
Coaching Assistant
Gracie Barra Association
03.2023 - 06.2024
Material Management Clerk
Air Force National Guard
04.2021 - Current
Program Leader
Think Together, Inc
09.2019 - 04.2021
Bachelor of Science - History And Political Science
Vanguard University of Southern California
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