Francisco Nunez
North Wilkesboro,NC
Summary
Versatile and dynamic professional with a proven track record in small business operations and customer relations, notably at Franky's Roofing. Excelled in relationship building and project management, enhancing customer satisfaction and operational efficiency. Skilled in quality assurance and teamwork, adept at leading teams to exceed goals through effective leadership and communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Franky's Roofing
06.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
PCA/Medication Aide
Sanstone Health & Rehab Center
02.2022 - 05.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Cook
La Fortuna
09.2019 - 02.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Rail Operator
Tyson Foods
01.2016 - 11.2018
- Maintained optimal train performance by conducting thorough pre-trip inspections and post-trip evaluations.
- Enhanced passenger safety by adhering to strict operating procedures and protocols.
- Demonstrated adaptability in responding to changes in scheduling or routing, applying problem-solving skills to find optimal solutions while maintaining service quality.
- Delivered key information to flag personnel to promote safety during construction and compliance to operating rules.
- Assisted in incident investigations as required, providing accurate accounts of events leading up to any occurrences affecting service delivery or safety standards.
- Triggered track switches and activated traffic signals by operating controls.
Education
Certificate - Healthcare Academy
Wilkes Community College
Wilkesboro, NC12-2024
GED -
Wilkes Community College
Wilkesboro, NC08-2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Customer service
- Teamwork and collaboration
- Effective leader
- Quality assurance
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- First Aid Certification - American Red Cross or American Heart Association.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- EKG Technician Certification (CET) - National Healthcareer Association.
- Basic Life Support (BLS) Certification - American Heart Association.
- Phlebotomy Technician Certification (CPT) - National Healthcareer Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PCA/Medication Aide
Sanstone Health & Rehab Center
02.2022 - 05.2024
Cook
La Fortuna
09.2019 - 02.2022
Rail Operator
Tyson Foods
01.2016 - 11.2018
Owner
Franky's Roofing
06.2009 - Current
Certificate - Healthcare Academy
Wilkes Community College
GED -
Wilkes Community College
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