Francisco Olivares
Calle 23 Este #22 Ensanche Luperon, Sto. Dgo.,DN
Summary
A certified patient service specialist with a proven track record at TrueShore, enhancing patient satisfaction through efficient appointment scheduling and innovative marketing strategies. Skilled in healthcare systems knowledge and exceptional customer service, I excel at reducing wait times and resolving complaints, significantly improving clinic operations and patient experiences.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
TrueShore
03.2022 - Current
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Contributed to marketing efforts by promoting clinic services on social media platforms, generating increased patient interest and inquiries.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
Bilingual (English/Spanish) Admin Assistant for HH
Affinity Home Care Inc.
05.2023 - 06.2023
Carrier Procurement-Drayage
White Star Logistics
10.2022 - 03.2023
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Collaborated with team members to meet and exceed performance goals consistently.
- Developed strong relationships with clients, providing excellent customer service and support.
Education
Some College (No Degree) - Sales And Markenting
UNPHU
Santo Domingo, Rep. Dom. 05.2001 -
No Degree - Community First Aid And Safety
Burlington County County College
Branchburg Township, NJ 05.2001 -
GED -
General Education Development
Common Wealth Of Virginia 05.2001 -
Skills
Patient confidentiality
Insurance Verification
Appointment Scheduling
Healthcare Systems Knowledge
Problem-Solving
Customer Service
HIPAA Compliance
Quality Assurance
Team Leadership
Payment Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual (English/Spanish) Admin Assistant for HH
Affinity Home Care Inc.
05.2023 - 06.2023
Carrier Procurement-Drayage
White Star Logistics
10.2022 - 03.2023
Patient Service Specialist
TrueShore
03.2022 - Current
Some College (No Degree) - Sales And Markenting
UNPHU
05.2001 -
No Degree - Community First Aid And Safety
Burlington County County College
05.2001 -
GED -
General Education Development
05.2001 -
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