Francisco Perez
Rialto,CA
Summary
Dynamic automotive professional with expertise in diagnosing and resolving complex vehicle issues while delivering exceptional customer service. Committed to staying updated on industry advancements and best practices to ensure optimal performance and safety standards. Eager to contribute to a forward-thinking organization that values innovation and quality in automotive service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Body Shop Office Assistant
Jurupa Valley collision
Jurupa Valley, CA
03.2023 - Current
- Achieved high customer satisfaction by addressing inquiries promptly. Improved complaint resolution processes to enhance customer experience. Streamlined customer file management for better accessibility and organization.
- Achieved efficient communication by managing phone inquiries effectively. Enhanced operational efficiency through organized mail sorting. Improved data management by maintaining accurate filing and data entry practices.
- Conducted thorough vehicle diagnostics using scanning equipment to detect underlying issues.
- Facilitated mechanical maintenance and executed teardowns to address operational needs.
- Conducted thorough assessments and implemented solutions for mechanical challenges as required.
- Achieved seamless operations by effectively managing the ordering of office and shop supplies. Improved supply chain efficiency through strategic vendor partnerships. Enhanced team productivity by ensuring timely access to necessary resources.
- Oversaw preparation of final billing for completed repair orders. Managed accounts receivable processes to enhance cash flow and minimize outstanding balances.
- Managed inquiries and provided updates to insurance companies and customers concerning repair orders and payment transactions.
- Executed systematic updates of customer files and notes in CCC system to support efficient customer service operations.
- Assisted body shop technicians and painters in preparing and transporting vehicles to designated areas for timely repairs.
- Facilitated the secure return of vehicles while addressing customer needs and feedback.
Auto Parts Clerk
Valley Kia of Fontana
Fontana, CA
11.2021 - 03.2023
- Audited incoming parts by cross-referencing receipts with purchase orders to confirm correct quantities and specifications.
- Maintained relationships with diverse accounts to ensure timely updates and effective communication with body shops and retail customers.
- Facilitated efficient storage of parts and meticulously packaged and labeled outgoing materials to ensure timely delivery.
- Executed procurement of replacement parts to ensure optimal inventory management.
- Managed over 50 customer calls per day
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Parts Clerk/inventory Control
Mike Thompson's RV
Colton, CA
07.2017 - 07.2020
- Order, receive and bill out parts with the use of Reynolds & Reynolds software.
- Respond to inquiries, questions or concerns regarding products for retail customers and technicians, including answering phones.
- Assist and maintain with parts inventory management through bin counts and record keeping.
Client Service representative/Service Greeter
Honda of DownTown Los Angeles
Los Angeles, CA
09.2009 - 11.2015
- Managed customer reception duties, ensuring warm greetings and accurate appointment schedule validation for optimal client satisfaction.
- Executed diagnostic procedures to analyze mechanical systems and implemented repairs to rectify identified failures.
- Optimized communication channels with technicians and dispatchers through radio and internet tablet, contributing to improved workflow.
- Managed over 50 customer calls per day.
- Alerted service advisor regarding customer presence to enhance service responsiveness.
- Coordinated follow-up communication with customers to enhance service advisor effectiveness and customer satisfaction.
- Performed precise installations of requested accessories on customer vehicles, ensuring quality and adherence to specifications.
Parts Counter Person
Beverly Hills BMW
Beverly Hills, CA
09.1996 - 08.2008
- Monitored and optimized inventory flow, guaranteeing accurate stock levels and efficient replenishment of parts.
- Managed customer interactions by swiftly addressing inquiries and effectively resolving issues.
- Executed efficient order processing by leveraging dealership management software for effective parts availability tracking.
- Engaged with technicians to determine required parts for repairs, facilitating enhanced operational efficiency.
- Analyzed inventory data through regular audits, identifying discrepancies and adjusting records to uphold accuracy.
- Executed shelf stocking, display building, and product merchandising to enhance customer shopping experience and product visibility.
- Ordered parts for customers, repair shops and Service department
Education
Certificate - Automotive Technology
Chaffey College
Rancho Cucamonga, CA03-2021
Diploma - General Studies
Los Angeles High School
CA06-1996
Skills
- Parts and product recognizing programs: Reynolds & Reynolds software,ADP Software,Dealertrack Software,CCC ONE software,Computer hardware
- Data entry
- Strong service Dealer knowledge procedures
- Forklift (10 years)
- Automotive Diagnostics and Vehicle Maintenance
- 10 key typing
Certification
California Driver's License
Certified Forklift Driver's License
Timeline
Body Shop Office Assistant
Jurupa Valley collision
03.2023 - Current
Auto Parts Clerk
Valley Kia of Fontana
11.2021 - 03.2023
Parts Clerk/inventory Control
Mike Thompson's RV
07.2017 - 07.2020
Client Service representative/Service Greeter
Honda of DownTown Los Angeles
09.2009 - 11.2015
Parts Counter Person
Beverly Hills BMW
09.1996 - 08.2008
Certificate - Automotive Technology
Chaffey College
Diploma - General Studies
Los Angeles High School