Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Francisco Ramirez

Wayne,NJ

Summary

Accomplished Manager of Operations at Ramirez Liquor, adept in streamlining operations to increase profit and enhance customer satisfaction. Leveraged time management and strong customer service skills across roles, achieving safe driving records at Amazon Prime Products and improving service quality at Saks Plumbing. Demonstrates a proven track record of exceeding financial targets and cultivating lasting client relationships.

Overview

18
18
years of professional experience

Work History

Driver

Amazon Prime Products
07.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Meter Technician

Saks Plumbing
03.2010 - 02.2022
  • Collaborated with team members to achieve departmental goals and improve overall performance.
  • Completed timely retrofit projects for upgrading outdated equipment with minimal disruption to client services.
  • Continuously updated technical knowledge through ongoing education and training opportunities.
  • Demonstrated professionalism while interacting with customers, addressing concerns, and answering inquiries.
  • Enhanced customer satisfaction by efficiently resolving meter-related issues in a timely manner.
  • Assisted in training new employees on proper meter installation, repair, and maintenance techniques.
  • Performed comprehensive testing on newly installed meters to ensure their functionality before use.
  • Contributed to workplace safety by adhering to industry standards and company protocols at all times.
  • Repaired non-functioning meters and tested to verify operational status.
  • Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Manager of Operations

Ramirez Liquor
05.2006 - 01.2010
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Increased profit by streamlining operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Diploma -

Eastside High School
Paterson, NJ
06.1990

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Safe Driving Practices
  • Punctual and Reliable

Additional Information

Customer service experience

Languages

English and Spanish
Native or Bilingual

Timeline

Driver

Amazon Prime Products
07.2023 - Current

Meter Technician

Saks Plumbing
03.2010 - 02.2022

Manager of Operations

Ramirez Liquor
05.2006 - 01.2010

Diploma -

Eastside High School

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Francisco Ramirez