Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Francisco Ruedas

Monterey Park,CA

Summary

HIV Prevention Specialist II at AltaMed Health Services, with 12+ years of customer service experience. Skilled Prevention Specialist focused on promoting healthy behaviors and preventing STI's. Expertise in community outreach and program coordination, focusing on client empowerment through sexual health education and workshops. Bilingual and detail-oriented, fostering strong relationships to enhance access to essential prevention services.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HIV Prevention Specialist II

AltaMed Health Services
Los Angeles, CA
09.2021 - Current
  • Delivered comprehensive HIV health education and counseling to high-risk clients.
  • Facilitated HIV prevention interventions to reduce infection transmission rates.
  • Coordinated referrals to appropriate support programs for enhanced client care.
  • Conducted workshops empowering clients to minimize HIV risk factors.
  • Assisted in developing and facilitating educational workshops on HIV/STI awareness.
  • Launched and managed a condom subscription service for increased accessibility.
  • Executed community outreach initiatives to connect clients with HIV services, and AltaMed programs.
  • Educated clients on prevention services, including testing and PrEP/PEP options.
  • Implemented outreach initiatives targeting underserved populations in local communities in areas such as colleges, health fairs, and mobile testing units.
  • Coordinated with local organizations to enhance access to preventive care services.
  • Evaluated program effectiveness through participant feedback and community assessments.
  • Maintained records documenting outreach activities conducted within the community.

PT 2ND ASSISTANT MANAGER

Zumiez
Montebello, CA
08.2019 - 04.2022
  • Executed managerial duties to enhance operational efficiency.
  • Assessed customer needs and delivered pertinent product information.
  • Complied with inventory control procedures to maintain stock accuracy.
  • Cross-sold products across departments to boost sales revenue.
  • Ensured high levels of customer satisfaction through exceptional service.
  • Maintained in-stock supplies and merchandised products effectively on the sales floor.
  • Processed point-of-sale transactions and handled merchandise returns promptly.
  • Remained knowledgeable about product features to provide informed recommendations.
  • Monitored inventory levels and coordinated restocking efforts for merchandise displays.

Barista/Trainer

Starbucks
Los Angeles, CA
06.2011 - 04.2019
  • Delivered exceptional service to customers, enhancing overall satisfaction.
  • Cultivated relationships with customers to drive long-term sales growth.
  • Greeted customers and provided information to create welcoming atmosphere.
  • Handled customer complaints with care and professionalism.
  • Processed cash and card transactions efficiently to maintain operational flow.
  • Recommended menu items to increase sales and enhance customer experience.
  • Oversaw inventory management to ensure adequate supply levels.
  • Trained new baristas on beverage preparation and customer service standards.

Education

Associates Degree - Sociology

East Los Angeles College
Monterey Park, CA
09-2026

High School Diploma -

James A Garfield High School
06.2010

Skills

  • Bilingual (Spanish)
  • Friendly, outgoing demeanor
  • Ability to take on new tasks
  • Inventory management
  • Presentation and group facilitation
  • Detail-oriented
  • Problem-solving abilities
  • Customer loyalty and retention
  • Critical and analytical thinking
  • Staff training
  • Documentation and reporting
  • Excellent communication and people skills
  • 12 years customer service
  • Oral comprehension
  • Health education
  • Community outreach
  • Client assessment
  • Program coordination
  • Customer service
  • Team collaboration
  • Cultural Competency
  • Outreach planning
  • Youth engagement
  • Trauma-informed care
  • Multicultural competence

References

  • Charlie Deliria-Zepeda, Former Supervisor at AltaMed, (323)-447-8032
  • Kevin Ramos, Manager at Zumiez, (626)-384-7805
  • Rene Rodriguez, Manager at Starbucks, (323)-336-1550

Certification

  • Implicit Bias, Medical Mistrust, and Cultural Humility 11/15/22
  • HIV 101- 12/13/23
  • STD 101- 12/3/24
  • PrEP 101- 12/17/24

Languages

Spanish
Limited

Timeline

HIV Prevention Specialist II

AltaMed Health Services
09.2021 - Current

PT 2ND ASSISTANT MANAGER

Zumiez
08.2019 - 04.2022

Barista/Trainer

Starbucks
06.2011 - 04.2019

Associates Degree - Sociology

East Los Angeles College

High School Diploma -

James A Garfield High School

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Francisco Ruedas