Francisco Ruiz
Union City,NJ
Summary
Results-driven professional with strong work ethic and adaptability. Proven ability to enhance operational efficiency and customer satisfaction through effective communication and issue resolution. Experienced leader in training and mentoring diverse teams, consistently achieving objectives with minimal supervision.
Overview
10
10
years of professional experience
Work History
Technician
Champion Enviromental Services
Burlington, New Jersey
08.2024 - Current
- Presented innovative ideas and solutions that improved team performance and outcomes.
- Cleaned industrial equipment and facilities using appropriate cleaning solutions and tools.
- Disposed of hazardous materials according to environmental regulations.
- Configured high-pressure pumps, vacuums, and water-based systems to efficiently complete cleaning jobs.
- Operated high-pressure power washing equipment effectively for various surfaces.
- Led regular safety meetings and training sessions to enhance workplace safety awareness among staff.
Customer Service Representative
Power House Gym
Saddle Brook, New Jersey
11.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted members with inquiries about gym facilities and services.
- Processed membership applications and renewals efficiently.
- Educated members on proper gym equipment usage and safety protocols.
- Maintained cleanliness and organization of front desk area and lobby.
- Maintained cleanliness and organization of gym equipment and facilities.
- Educated members on the benefits of an active lifestyle through one-on-one consultations.
Craft Beer Sales Representative
New Jersey Beer Co
North Bergen, NJ
09.2021 - Current
- Operated cash register and POS system to ensure accurate transactions and efficient service.
- Implemented alcohol awareness procedures to prevent intoxication and manage intoxicated guests effectively.
- Planned and coordinated special events to increase customer engagement and drive profitability.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Receiving Associate
Sam's Club
Linden, NJ
11.2019 - Current
- Transported, loaded, unloaded, and stacked materials to ensure efficient warehouse operations.
- Picked orders from storage, wrapped, and staged for shipments to meet delivery deadlines.
- Unloaded incoming items from trucks and rail cars, transporting materials to staging area for timely processing.
- Use Raymond forklift to load trailers at warehouse.
Fresh Food Manager
Sam's Club
Edison, NJ
02.2017 - 06.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Instructed classes remotely using video conferencing software such as Zoom or Skype.
Loss Prevention Manager
Sam's Club
Linden, NJ
02.2016 - 02.2017
- Led safety and loss prevention operations, training employees on effective theft prevention methods to foster a security-conscious environment.
- Monitored for customer and employee theft, identifying shoplifters and signs of dishonesty to enhance store security.
- Presented investigation findings and prevention techniques to improve loss prevention strategies and address vulnerabilities.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Facilitated communication between mentor and mentee pairs through virtual platforms such as Skype or Zoom.
Education
High School Diploma -
Union Hill High School
Union City, NJ06.2007
Skills
- Operations Management
- Inventory Control
- Sales Data Analysis
- Issue Resolution
- Process Development
- Customer Service
- Customer Relationships
- Team Leadership
- Training and Mentoring
- Event planning
- Conference preparation
- Public Speaking
- Stage presence
- Camera awareness
Languages
English
Professional
Spanish
Professional
Timeline
Technician
Champion Enviromental Services
08.2024 - Current
Customer Service Representative
Power House Gym
11.2023 - Current
Craft Beer Sales Representative
New Jersey Beer Co
09.2021 - Current
Receiving Associate
Sam's Club
11.2019 - Current
Fresh Food Manager
Sam's Club
02.2017 - 06.2019
Loss Prevention Manager
Sam's Club
02.2016 - 02.2017
High School Diploma -
Union Hill High School