Francisco Suazo
San Jose,CA
Summary
Experienced leader who excels at relationship building. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Knowledgeable in providing friendly, thorough customer service to clients, families, and fellow professionals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Optician
Lux Eyewear
Palo Alto, CA
08.2021 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex, pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Certified Hemodialysis Technician Per Diem
DaVita
Santa Clara, CA
08.2020 - Current
- Observed and recorded patients' pre-dialysis and post-dialysis vital statistics; including weight, temperature, blood pressure, pulse rate, and kt/v.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Interacted effectively with patients, families, and teammates to deliver high level of customer service and teamwork.
- Cleaned and connected to access sites, including fistulas, grafts, and aided RN with catheters, by following infection control protocols.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
Assistant Department Manager
Nordstrom
Palo Alto / San Jose, CA
09.2017 - 06.2020
- Assist in the on boarding process of interviewing and hiring quality candidates to increase retention and morale
- Held weekly employee meeting to give information, take feedback, and provide updated training
- Building relationships with customers through outreach, on the floor assistance, and problem solving for higher level issues
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Promoted 3 times
Sales Associate
Nordstrom
San Jose, CA
04.2016 - 09.2017
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Certified as Child Passenger Safety Technician July 2017
Sales Associate
Gap Outlet
Milpitas, CA
12.2013 - 04.2016
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Helped customers complete purchases and join reward programs.
Education
High School Diploma -
Independence High School
San Jose, CA05.2014
Skills
- Bilingual in Spanish
- HIPAA Knowledge
- Direct Patient Care
- Receptive Attitude
- Leadership
- Strategic Thinking
- Problem Solving
- Time Management
- Team Building
- Adaptability
Certification
- Basic Life Support certificate
- California Department of Public Health CHT certificate
- Nephrology Nursing Certification Commission CCHT certificate
Timeline
Optician
Lux Eyewear
08.2021 - Current
Certified Hemodialysis Technician Per Diem
DaVita
08.2020 - Current
Assistant Department Manager
Nordstrom
09.2017 - 06.2020
Sales Associate
Nordstrom
04.2016 - 09.2017
Sales Associate
Gap Outlet
12.2013 - 04.2016
High School Diploma -
Independence High School
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