Itzel Guardiola
Fort Worth,TEXAS
Summary
Motivated Optician with demonstrated ability in working well in busy environments. Willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and ensuring high-quality service and customer loyalty.
Overview
5
5
years of professional experience
Work History
Optician
Walmart
1401 N Saginaw Blvd Saginaw, TX 76179
06.2024 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Educated clients on proper eyewear care and maintenance for optimal performance.
- Operated optical dispensing equipment to ensure precise fitting of lenses and frames.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Manager
Snow Exciting
6500 Boat Club Rd Fort Worth, TX 76135
02.2021 - 04.2024
- Trained and mentored staff on best practices in customer service and product knowledge.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Led operational teams to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Boswell High School
5805 W Bailey Boswell Rd Fort Worth, Tx 7617905-2023
No Degree - Phlebotomy
Hollenstein Career And Technology Center
Fort Worth, TX05-2023
Texas Registered Dental Assistant - Dental Assistant
Fort Worth Dental Assistant School
Fort Worth, TX09-2025
Skills
- Customer service
- Optical measurements
- Insurance verification
- Frame repair
- Bilingual (Spanish)
- Patient confidentiality understanding
- Compassionate patient interaction
Timeline
Optician
Walmart
06.2024 - Current
Manager
Snow Exciting
02.2021 - 04.2024
High School Diploma -
Boswell High School
No Degree - Phlebotomy
Hollenstein Career And Technology Center
Texas Registered Dental Assistant - Dental Assistant
Fort Worth Dental Assistant School