Francisco Ultreras
Director Of Operations
Phoenix,AZ
Summary
Experienced Director of Operations with over 16 years of experience in Healthcare. To Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Director of Operations
Valley Sleep Therapy
Phoenix, AZ
04.2013 - Current
- Experienced Director of Operations with demonstrated history of working in health care industry promoting team building and collaboration.
- Responsible for creating therapy department and day-to-day operations, corporate compliance, licensing/accreditation, physician relationship, hiring new talent, inventory control, payroll, quality assurance program, and program and facility expansion.
- Develop and monitor key indicators for all aspects of clinic operations.
- Skilled in Budgeting, MS Word/Excel/PP, Polysomnography, Medical Devices, Policy and Procedure writing and sleep disorders.
- Accountable for interviewing, selection, orientation, development, evaluation, discipline, and competency of department staff.
- Avid advocate of patient education and public awareness of sleep disorders.
- Responsible for over $24 million in sales with 97% collection rate.
- Oversaw day-to-day production activities in accordance with business objectives.
- Set team and individual KPIs and provided regular, actionable feedback.
- Provided documentation of processes to comply with regulations and company policies.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Managed procurement, inventory and warehouse operations.
- Trained new employees on proper protocols and customer service standards.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Directed strategic workforce planning, performance management, and benefits administration.
- Defined, implemented and revised operational policies and guidelines
- Oversaw day-to-day production activities in accordance with business objectives
- Monitored budget and utilized operational resources
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
- Led change and transformation across business areas to deliver benefits and align company resources
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced operational risks while organizing data to forecast performance trends
Board Member
Arizona Sleep Society
Phoenix, AZ
05.2017 - 09.2022
- Board Member, Chair of the Membership Committee
- Member of the Annual Sleep Conference Planning Committee
Regional Lab Manager
Sleep HealthCenters
Mesa, AZ
01.2006 - 02.2013
- Accountable for day-to-day operations for up to 4 Sleep Labs.
- Responsible AASM Accreditation, Quality Assurance, Payroll, Marketing, Clinical Research experience and Building relationships with Physicians.
- Promoted patient/staff education and provided educational sessions during staff meetings.
- Accountable for interviewing, selection, orientation, development, evaluation, discipline, and competency of department staff.
- Kept laboratory in compliance with applicable guidelines and laws.
- Recorded, analyzed and distributed statistical information.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Onboarded new employees with training and new hire documentation.
Sleep Technologist
SleepWell Labs
Surprise, AZ
05.2005 - 07.2006
- Conducted overnight polysomnograms for patients with sleep disorders.
- Provided education, sleep study scoring, and therapeutic interventions as needed during studies.
- Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments.
- Checked patient identifying information against records to uphold strict security, safety and regulatory standards.
- Gathered, charted and analyzed patient history data and discussed key points with clinicians.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Reviewed available supplies, identified deficiencies and located necessary materials to meet operational demands.
- Documented observations and baseline measurements in medical records.
- Interacted effectively with patients, families, staff and other staff to deliver high level of customer service and teamwork.
Education
Bachelor of Science - Health Care Management
Grand Canyon University
Phoenix, AZ 05.2020 - 09.2022
Associate Degree in Nursing - Practical Nursing
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ 05.2003 - 05.2004
High School Diploma -
Mountain View High School
Mesa, AZ 08.2001 - 05.2004
Skills
Business administration
Business Development
Performance Analysis
Effective leader
Strategic planning and execution
Patient-focused care
Customer Relationship Management Software (CRM)
Certification
Clinical Certificate Sleep Health- CCSH- #828 Expiration 2/27/2023
Affiliations
BRPT Exam Development Committee- 2008-Present. Participate in different JTA to assess and modify CPSGT, RPSGT, and CCSH credentials. Participated as SME in different exam development sessions and standard setting for CPSGT, RPSGT, and CCSH exams.
Timeline
Bachelor of Science - Health Care Management
Grand Canyon University
05.2020 - 09.2022
Board Member
Arizona Sleep Society
05.2017 - 09.2022
Director of Operations
Valley Sleep Therapy
04.2013 - Current
Regional Lab Manager
Sleep HealthCenters
01.2006 - 02.2013
Sleep Technologist
SleepWell Labs
05.2005 - 07.2006
Associate Degree in Nursing - Practical Nursing
Maricopa Community Colleges - Gateway Community College
05.2003 - 05.2004
High School Diploma -
Mountain View High School
08.2001 - 05.2004