Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco Vanegas

Houston,TX

Summary

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Field Technician

HTS Consultants
10.2024 - 05.2025
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.

Store Manager

Food4thought
01.2024 - 06.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.

Customer Support Specialist

Mattress Firm
01.2020 - 12.2023
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Improved service delivery consistency by standardizing response templates for common customer queries.
  • Streamlined support ticket system to reduce response times, significantly improving customer service efficiency.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.
  • Elevated customer support experience by adopting customer-first approach in all interactions.

Customer Support Specialist

Matress1one
09.2013 - 11.2019
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Resolved customer complaints with empathy and patience, restoring client confidence in company.

Education

High School Diploma -

Ross Shaw Sterling High School
Houston, TX
05-2005

Skills

  • Call center experience
  • Conflict resolution
  • Live chat support
  • Quality assurance
  • Product knowledge
  • Active listening
  • Sales support
  • Customer response
  • [Product or service] support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Field Technician

HTS Consultants
10.2024 - 05.2025

Store Manager

Food4thought
01.2024 - 06.2024

Customer Support Specialist

Mattress Firm
01.2020 - 12.2023

Customer Support Specialist

Matress1one
09.2013 - 11.2019

High School Diploma -

Ross Shaw Sterling High School

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Francisco Vanegas