Francisco Velasco
San Dimas,CA
Summary
Highly motivated employee with 14+ years of experience in sales and marketing, excellent customer service, and a strong ability to communicate effectively with customers and team members.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Coordinator
R.W. Zant Co.
City of Los Angeles, CA
05.2009 - Current
- Act as the primary customer service contact for clients who have questions about our products and their accounts.
- Communicate electronically and personally with customers and sales representatives on a daily basis.
- Highly proficient with Microsoft Office Suite (Word, excel, outlook, PowerPoint)
- Listened to customer needs to identify and recommend the best products.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Developed key customer relationships to increase sales.
Cashier /Shelf Stocker
North Gate Supermarket
La Puente, CA
08.2005 - 06.2027
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer payments quickly and returned exact change and receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Cleaned and organized storage areas and store aisles for maximum merchandise accessibility, safety and loss prevention.
- Replenished low inventory levels from backstock areas using scanning equipment.
- Palletized merchandise for easy movement to sales floor locations.
Cashier/Customer Service Representative
Jack in the Box
Los Angeles, CA
05.2011 - 06.2012
- Greeted customers, took food orders, and provided information about the menu.
- Kept food preparation areas clean, and well organized
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
FAFSA Specialist
Mt. San Antonio College
Walnut, CA
07.2007 - 07.2008
- Kept families and students up to date on application status.
- Maintained and updated financial databases.
- Coached students and families on appropriate financial aid plans and eligibility.
- Reviewed student applications before submission.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
Education
Some College (No Degree) - Sociology
Citrus College
Glendora, CA06.2024
High School Diploma -
La Puente High School
La Puente, CA06.2007
Skills
- Bilingual (Fluent in English and Spanish)
- Superior Costumer Service
- Handling Complaints and Inquiries
- Multitasking and Prioritizing
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Critical Thinking
- Team Building and Motivation
- Staff Training and Development
- Records Organization
- Decision Making
- Cycle Counts and Audits
- Scheduling and Time-Tracking
- Merchandise Quality Assurance
- Computer Proficiency
- Product Sales
- Data Entry
- Cash Handling
- Fast Learner
Languages
English
Spanish
Accomplishments
- Promoted from Dairy department to Beef department sales coordinator specialist.
- Awarded “Presidents Award” for outstanding job performance and hard work.
- Ten year Employment Anniversary award.
Certification
- Sexual Harassment and Abusive Conduct Training.
Timeline
Cashier/Customer Service Representative
Jack in the Box
05.2011 - 06.2012
Sales Coordinator
R.W. Zant Co.
05.2009 - Current
FAFSA Specialist
Mt. San Antonio College
07.2007 - 07.2008
Cashier /Shelf Stocker
North Gate Supermarket
08.2005 - 06.2027
Some College (No Degree) - Sociology
Citrus College
High School Diploma -
La Puente High School
- Sexual Harassment and Abusive Conduct Training.
Similar Profiles
Tyler WilliamsTyler Williams
Operations Associate at R.W. ZantOperations Associate at R.W. Zant
Steven M. GaleSteven M. Gale
Volunteer at Van Zant Elementary PTOVolunteer at Van Zant Elementary PTO
Brandi Van ZantBrandi Van Zant
Office Assistant at Van Zant Enterprises, Inc.Office Assistant at Van Zant Enterprises, Inc.