Francisco Velasquez
Miami,FL
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
2
2
Languages
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Server
Fontainebleau Miami
Miami Beach, Florida
03.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed up to date with daily specials, new menu items, promotions.
- Collaborated with hosts, bussers, runners, and kitchen staff to ensure smooth service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Assisted in training new hires.
- Responsible for transactions while following procedures for cash handling.
- Operated POS terminals to input orders, split bills, and process payments.
Server Assistant
Fontainebleau Miami
Miami Beach, Florida
08.2019 - 08.2020
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Collaborated with servers in monitoring tables for customer satisfaction, maintenance and additional service.
- Supported team during busy shifts by restocking supplies, turning tables, and assisting bar when possible.
- Maintained cleanliness and organization of dining areas and service stations.
- Set up tables and chairs for parties and large groups.
- Trained new server assistants on job responsibilities and procedures.
- Provided coffee and tea service for guests.
- Pushed wheeled carts to sort plates, glasses, utensils, etc. for the dishwashers.
Bartender
TWIST South Beach
Miami Beach, Florida
12.2016 - 12.2017
- Mixed large volume of cocktails and served wine, draft, and bottled beer while multitasking to meet customer demands.
- Made friendly conversation with guests to provide an enjoyable bar experience.
- Provided drink suggestions to patrons.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Verified identification cards to ensure consumers met legal drinking age and followed alcohol awareness procedures to prevent over-intoxication and handling said circumstance.
- Stocked ice bins and coolers throughout shift.
- Managed accurate bar tabs, processed transactions, and accounted for cash drawers at end of each shift.
- Communicated with security staff to de-escalate conflicts and remove individuals if necessary.
Education
Associate of Science - Tourism And Hospitality
Miami Dade College
Miami, FL 08.2015 - 08.2017
Miami Beach Senior High School
Miami Beach, FLFundamentals of Bartending 1001
Elite Bartending School And Event Staffing
01.2021 - 02.2021
Skills
- Customer service
- Menu knowledge
- POS operation
- Cash handling
- High-volume service
- Time management
- Multitasking and organization
- Team collaboration
- Conflict resolution
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
DBPR Approved Food Safety Provider (10/23/2024)
SafeStaff Online Responsible Alcohol Vendor Training course (08/12/2026)
References
References available upon request.
Timeline
Server
Fontainebleau Miami
03.2021 - Current
Fundamentals of Bartending 1001
Elite Bartending School And Event Staffing
01.2021 - 02.2021
Server Assistant
Fontainebleau Miami
08.2019 - 08.2020
Bartender
TWIST South Beach
12.2016 - 12.2017
Associate of Science - Tourism And Hospitality
Miami Dade College
08.2015 - 08.2017
Miami Beach Senior High School