Francisco Zavala Alarcon
San Diego,USA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Bird Rock Coffee Roasters
02.2026 - Current
- Supervised daily operations and ensured adherence to quality standards.
- Trained and mentored staff on customer service excellence and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and improve product offerings.
- Led initiatives to enhance operational efficiency through process improvements and staff training.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Lead
Blue Bottle Coffee
07.2023 - 01.2026
- Stock and organize
- Operate espresso machine
- Quality Control
- Service standards
- Inventory Management- Specialty coffee
- Waste Management
- Cash Count
- Craft Cold brew
- Weekly leadership meetings
- End of day mandatory recaps
- Supervised daily operations and team performance during shifts.
- Trained new staff on coffee preparation and customer service standards.
- Ensured proper inventory management and supply ordering for the café.
Cafe Manager
Cufyya
05.2025 - 12.2025
- Spearheads menu pilot tests and adjusts preparation workflows to improve peak service consistency and deliver noticeable reductions in ticket times.
- Optimizes labor allocation using observed traffic patterns to maintain service levels and achieve more consistent throughput during busy periods.
- Implements precise ingredient rotation and storage protocols to preserve product quality, reduce spoilage, and support reliable menu availability.
- Monitors sales and order trends to prioritize prep tasks and supplier orders, enabling steadier inventory flow and improved operational predictability.
- Coaches staff through targeted skill-building sessions and constructive feedback, fostering retention and steady performance under pressure.
NSO Traveling Trainer
Better Buzz Coffee
02.2025 - 07.2025
- Designed and delivered training programs for new baristas and staff members.
- Developed instructional materials to enhance team knowledge and skills.
- Facilitated hands-on workshops to improve coffee preparation techniques.
- Mentored staff on customer service best practices and effective communication.
- Evaluated training effectiveness through feedback sessions with participants.
- Collaborated with management to identify training needs across locations.
- Implemented new training strategies to boost employee engagement and retention.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Barista
Starbucks Cafe
04.2023 - 08.2023
- Maintain a clean and organized store
- Prepare craft beverages
- Communicate with managers and supervisors if a product is running low
- Efficiency to maintain a great drive time.
Shift Leader
Jaunt Coffee Roasters
03.2023 - 07.2023
- Stock, clean, drain out system
- Preparing food items such as (burritos, acai bowls, pastries, & empanadas)
- Effective communicating with managers and owner to ensure nothing is out of stock
- Time efficiency during surge rushes.
Assistant Manager
Better Buzz Coffee
06.2018 - 04.2023
- Established effective employee schedules and delegated tasks to assist in employee growth
- Delivered superior training and leadership to teams to improve and aid in reaching monthly goals
- Prepared shift summary reports and communicated regularly to all other shifts and store managers
- Maintain a very clean and organized store to avoid any kinds of violations
- Throughout the month would talk with employees to see if we can add any kind of improvements to either training or the store
- Cash management and weekly tip split
- Craft and build all beverages
- Weekly discussions with other stores.
Trainer
Starbucks Roastery
07.2022 - 12.2022
- Stock, clean prepare all 3 bars for start of the day
- Maintain a very clean and organized Back of house to avoid any health violations
- Clean, Prep & maintain all espresso machines, Deep cleaning & Communicate with upper management if anything odd is seen
- Count and round up all products & communicate with ordering manager
- Exceptional communication with all other team members to maintain a healthy and great work flow
- During down time maintain a high work rate, focusing on restocking, communicating with all sections inside the store to see if any section needs assistance
- Help prepare new onboarding members with a 2 week in depth training program
- Knowledge on new beans to properly inform customers.
Education
High School -
Point Loma High School
San Diego, CAMedical Assistant - undefined
UEI College
San Diego, CAMechanical Engineering -
Mesa Community College
San Diego, CA05-2029
Skills
- Team leadership
- Time management
- Problem-solving
- Staff training and development
- Operations management
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Staff development
- Sales growth
LANGUAGES
English (Native), Spanish (Native).
Timeline
Assistant Manager
Bird Rock Coffee Roasters
02.2026 - Current
Cafe Manager
Cufyya
05.2025 - 12.2025
NSO Traveling Trainer
Better Buzz Coffee
02.2025 - 07.2025
Shift Lead
Blue Bottle Coffee
07.2023 - 01.2026
Barista
Starbucks Cafe
04.2023 - 08.2023
Shift Leader
Jaunt Coffee Roasters
03.2023 - 07.2023
Trainer
Starbucks Roastery
07.2022 - 12.2022
Assistant Manager
Better Buzz Coffee
06.2018 - 04.2023
Medical Assistant - undefined
UEI College
High School -
Point Loma High School
Mechanical Engineering -
Mesa Community College