Francisco A Rizo

Supervise and coordinate a team of operators to ensure daily operations are completed safely and efficiently.

Inspect and manage incoming materials, ensuring proper handling, organization, and placement within the yard.

Maintain a clean, organized, and safe work environment while ensuring compliance with company safety policies and procedures.

Monitor employees to ensure all safety protocols, procedures, and PPE requirements are consistently followed.

Coordinate and perform the loading and unloading of railcars, trucks, and customer shipments.

Safely load, unload, and handle various materials while minimizing product damage and maintaining efficient workflow.

Operate a variety of heavy equipment and industrial machinery to support daily yard and material-handling operations.

Train, assist, and provide guidance to operators on equipment operation, safety procedures, and daily responsibilities.

Communicate with customers, drivers, and team members to ensure accurate and efficient loading and unloading operations.

Identify and address operational and safety issues to maintain productivity and prevent workplace incidents.

Key Skills:

Team Leadership • Yard Operations • Heavy Equipment Operation • Material Handling • Railcar Loading/Unloading • Truck Loading/Unloading • Safety Compliance • OSHA Safety Practices • Equipment Inspection • Customer Service • Operator Training • Inventory/Material Management

Managed daily customer accounts, including collecting and processing loan payments and maintaining accurate account records.

Assisted customers with loan applications by gathering required documentation, verifying information, and processing applications.

Obtained and reviewed consumer credit reports to evaluate creditworthiness and assist with loan decisions.

Explained loan terms, payment options, account information, and financial products to customers.

Prepared individual tax returns and assisted customers with tax-related documentation and filing requirements.

Handled confidential financial and personal information while maintaining accuracy and compliance with company policies.

Provided professional customer service while resolving account, payment, loan, and tax-related questions.

Performed data entry and maintained detailed records to ensure accurate financial and customer information

Managed high-volume inbound calls from consumers seeking assistance with Affordable Care Act health insurance enrollment.

Guided consumers through the application process, ensuring accurate and complete information.

Assessed customer needs and explained available coverage options, benefits, and plan features.

Assisted consumers in comparing plans and selecting coverage aligned with their healthcare needs and budget.

Resolved customer questions and concerns while maintaining a professional and customer-focused approach.