Summary
Overview
Work History
Education
Skills
Languages
Websites
Work Availability
Timeline
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Francisco E. GONZALEZ

Chicago,IL

Summary

Performance oriented B2B Account Manager offering 15+ years of sales excellence and customer service. Experience using the consultative selling approach to uncover customer needs and match them with company products and services. Skilled in working under pressure and adopting new company initiatives to enhance sales performance.

Overview

15
15
years of professional experience

Work History

B2B Account Manager

Verizon Wireless
Chicago, IL
10.2021 - Current
  • Managing the sales cycle with new and existing customers
  • Positioning discovery questions in order to leverage business products and services
  • Conducting product demos, negotiating contracts and major account agreements.
  • Collaborating with partners to provide solutions to more complex products and services
  • Prospect and develop business pipelines as well as cold calling to generate sales
  • History of exceeding sales metrics using the consultative selling approach

Retail Solutions Manager

Verizon Wireless
Chicago, IL
10.2018 - 10.2021
  • Encouraging my team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
  • Identify any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
  • Running store operations- analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with facilities/Network/IT as needed to ensure store up-time and functionality

Retail Solutions Specialist

Verizon Wireless
Chicago, IL
02.2013 - 10.2018
  • Provide customers with product solutions which help to simplify and organize their lives
  • Generate sales by using my passion for cutting edge technology
  • Excelling in an individual and team-based compensation environment

Personal Banker

PNC Bank
Chicago, IL
09.2011 - 01.2013
  • Handling maintenance and questions regarding customer checking/savings accounts
  • Responsible for meeting and exceeding checking/savings account quotas as well as loan goals in regards to home refinancing, auto loans and credit cards
  • Handled vault counts, ATM balancing, audits and security testing

Assistant Branch Manager

TCF Bank
Chicago, IL
01.2007 - 05.2011
  • Handled opening and closing duties, monthly security tests, vault audits, ATM balancing, FDIC compliance audits
  • Responsible for training and developing employees in sales, meeting and exceeding monthly and quarterly goals for branch
  • Trained cashiers in handling and balancing cash registers as well as processing bank transactions

Education

Associate of Science - Digital Classroom, Business Management

Waldorf University
12.2022

Skills

  • SaaS Industry Experience
  • Consultative Sales Approach
  • Sales Quota Management
  • Solution Development
  • Account Acquisition & Retention
  • Partner Engagement

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

B2B Account Manager

Verizon Wireless
10.2021 - Current

Retail Solutions Manager

Verizon Wireless
10.2018 - 10.2021

Retail Solutions Specialist

Verizon Wireless
02.2013 - 10.2018

Personal Banker

PNC Bank
09.2011 - 01.2013

Assistant Branch Manager

TCF Bank
01.2007 - 05.2011

Associate of Science - Digital Classroom, Business Management

Waldorf University

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Francisco E. GONZALEZ