Francisco Javier Bravo Sr.
Miami,USA
Summary
Dynamic Field Service Representative and Technical Consultant with over 20 years of experience in building strong customer relationships and partnerships. Proven expertise in interpersonal communication, troubleshooting, and problem-solving, ensuring client satisfaction and loyalty. Dedicated to delivering exceptional service and innovative solutions that drive business success. Recognized for enhancing operational efficiency and contributing to organizational growth through strategic collaboration.
Overview
34
34
years of professional experience
Work History
Sr. Field Service Engineer
RYVEX LLC
Miramar, FL
05.2024 - Current
- Led installation and maintenance of advanced biomedical equipment in the Caribbean sea, enhancing operational efficiency.
- Provide troubleshooting support over the phone to resolve complex technical issues, improving customer satisfaction.
Sr, Field Service Engineer
BioMerieux
Miami, FL
06.2022 - 05.2024
- Led installation and maintenance of diagnostic equipment in clinical settings.
- Conducted regular preventive maintenance to optimize equipment performance and reliability.
- Updated and maintained assigned machines per manufacturer specifications.
Technical Service Consultant
DIATRON MI Zrt.
06.2021 - 06.2022
- Participated in ongoing training to enhance own job skills and knowledge in order to train and support our distributors on hematology and Immunology analyzers in LATAM and the Caribbean territories.
Sr. Field Service Engineer / Technical Consultant
Siemens Healthcare
01.2007 - 05.2021
- Install and train end users on operation, maintenance and application use of chemistry, coagulation, Microbiology and Immunology analyzers.
- Local engineering support for electromechanical repair, method test troubleshooting hardware modifications and computer software updates.
Technical Training Instructor
Dade Behring Inc
02.2005 - 01.2007
- Implemented and Conducted Technical Service Training for Field Service Engineers of Dade Behring and Distributors in the Caribbean and Latin America regions.
Field Service Engineer
Baxter Healthcare
10.1999 - 01.2005
- Install, maintain and repair of clinical laboratory and pharmaceutical equipment, Baxter infusion IV Pumps, OmniCell emergency supply cabinets, SureMed computerized Pharmaceutical Narcotics Vaults and AutoMed computerized Pharmaceutical Pill Packagers.
Global Product Support Instrument Specialist
Baxter Healthcare
06.1992 - 09.1999
- Provided over the phone technical troubleshooting support to customers and Field Service Repair Engineers.
- Assemble, test and calibrate microbiology analyzers.
Education
Associates Degree - Biomedical Engineering Technology
ITT Technical Institute
04.1992
No Degree - Effective Communication Skills for Technical Topics
Dade Behring Inc.
Sacramento, California02.1998
No Degree - Facilitator For Trainers
Dade Behring Inc.
Glasgow, Delaware01.2008
No Degree - Certification For Medical Devices
Siemens Healthcare
Miami, Florida02.2019
Skills
- Field Service Repair
- Technical Training Instruction
- Effective Interpersonal Communication Skills in English and Spanish languages
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Sr. Field Service Engineer
RYVEX LLC
05.2024 - Current
Sr, Field Service Engineer
BioMerieux
06.2022 - 05.2024
Technical Service Consultant
DIATRON MI Zrt.
06.2021 - 06.2022
Sr. Field Service Engineer / Technical Consultant
Siemens Healthcare
01.2007 - 05.2021
Technical Training Instructor
Dade Behring Inc
02.2005 - 01.2007
Field Service Engineer
Baxter Healthcare
10.1999 - 01.2005
Global Product Support Instrument Specialist
Baxter Healthcare
06.1992 - 09.1999
No Degree - Effective Communication Skills for Technical Topics
Dade Behring Inc.
No Degree - Facilitator For Trainers
Dade Behring Inc.
No Degree - Certification For Medical Devices
Siemens Healthcare
Associates Degree - Biomedical Engineering Technology
ITT Technical Institute