Francisco Javier Ramos Mercedes
5 19 117st College Point
Summary
Results-driven Facilities Manager experienced in overseeing operations and maintaining regulatory compliance. Skilled in problem-solving, employee relations, and staff training, dedicated to driving team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Operations Manager
SP Plus Parking by Metropolis
Brooklyn, NY
01.2024 - Current
- Managed team schedules, optimizing workforce allocation and coverage.
- Developed training programs to enhance staff performance and customer service skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Facilities Manager
Icon Parking
Manhattan, NY
01.2019 - 06.2022
- Oversaw facility maintenance operations, ensuring compliance with safety regulations and standards.
- Coordinated facility inspections, identifying areas for improvement and addressing issues promptly.
- Trained team members on best practices in facility management and safety protocols.
- Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
- Supervised staff in day-to-day activities.
Education
Computer Information Systems
UTESA
Santiago, DRSkills
- Problem-solving
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Fast learner
- Staff training
Timeline
Operations Manager
SP Plus Parking by Metropolis
01.2024 - Current
Facilities Manager
Icon Parking
01.2019 - 06.2022
Computer Information Systems
UTESA