Francis J Mammano

• Engaged customers and provided very high level of service and support, helping find desired products and items.
• Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
• Performed key tasks to promote inviting grocery store appearance.
• Orchestrated performance-oriented environment by closely supporting team members.
• Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Served as an organizational focal point for specific operational, administrative, and/or technical issues, Use well versed understanding of organizational policy and processes to carry out effective and efficient day-to-day operations and specific projects.

Adjust interpersonal style or behavior to accommodate or effectively deal with different approaches, perspectives or personalities.

Establish and maintain working relationships and networks with customers, professional colleagues internal and external to the Agency, foreign partners, or representatives of other agencies.

Wrote routine documents, (ex. e-mails, memoranda, minutes of meeting, status reports)

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Scheduled and adjusted duty rosters to achieve efficiency of department operations, functions and actions.
• Monitored and managed tactical communications to control information and focus resources.
• Inspected and oversaw functions of patrol officers, and sergeants
• Examined personnel, facilities and tactics for safety and training.
• Monitored performance of employees and established police requirements.
• Boosted staff productivity and performance by coordinating and standardizing disciplinary and motivational approaches.
• Supervised administrative and support functions of non-sworn personnel.

• Secured crime scenes, gathered evidence, and questioned witnesses.
• Talked regularly with citizens to establish rapport and become familiar presence in area.
• Investigated and reported crimes, accidents, offenses, and damage to property.
• Conducted witness interviews and gathered details regarding incidents to determine best course of action.
• Answered emergency calls for help from citizens and business owners.
• Conducted preliminary investigations at scenes of major crimes.
• Assigned schedules and coordinated leave time to maintain optimal coverage.
• Collected witness statements and identified persons of interest.
• Gathered necessary information for court appearances and testified as witness under oath in court.

• Conducted interviews with suspects and filed reports of findings.
• Conducted complex criminal investigations involving persons and property.
• Managed a heavy violent crime caseload.
• Assisted on Homicide investigations, on Scene and follow up investigations.
• Maintained meticulous case file for investigations.