Francisja Quinones
Sellersville,PA
Summary
Experienced Customer Service Representative with 10 years of experience working in a busy, fast-paced call
center. Committed to providing prompt, quick, and accurate service to the large volume of incoming calls.
Overview
7
7
years of professional experience
Work History
Customer Service Management
Progressive Insurance
06.2022 - Current
- Review coverages on auto insurance policies
- Processed payments via checking and or debit, credit card
- Exceeded daily metrics
- Handled varies of calls with heavy call volume
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Call Center Representative
Peopleshare Agency
11.2021 - 01.2022
- Documented all customer service interactions via computer
- Answered customer questions regarding orders and services
- Provides exceptional customer service to all callers
- Met or exceeded all daily metrics set by the employer
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Customer Service Representative
Star Group
05.2019 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Scheduled inspections in a timely manner
Public Records Researcher
Vertical Screen
12.2016 - 04.2018
- Collected, evaluated and stored documents securely in permanent records.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
No Degree - General Studies
Bucks County Community College
Newtown, PA09.2026
High School Diploma -
Agora Charter School
Hershey, PA06.2014
Skills
- Quality Assurance and Control
- Curriculum Development
- Relationship Building
- Friendly, Positive Attitude
- Good Listening Skills
- Issue Identification
- Call Center Operations
- High Call Volume Environments
- Written and Oral Communications
Timeline
Customer Service Management
Progressive Insurance
06.2022 - Current
Call Center Representative
Peopleshare Agency
11.2021 - 01.2022
Customer Service Representative
Star Group
05.2019 - 04.2021
Public Records Researcher
Vertical Screen
12.2016 - 04.2018
No Degree - General Studies
Bucks County Community College
High School Diploma -
Agora Charter School
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