Francis L Tetteh
617 E-Cooper Ave, Aspen ,CO
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, in a fast-paced luxury resort.
Overview
16
16
years of professional experience
Work History
Guest Services Manager /Night Crew Associate
Aspen Square Hotel
Aspen, CO
12.2010 - Current
- Provide excellent customer service at the Front Desk, over the phone and via email to all guests, owners and community members
- Managed team of front desk agents, supervising personnel in issue resolution.
- Assisted customers by providing hotel information and resolving common complaints.
Front Desk Agent
Dancing Bear Aspen
Aspen, CO
01.2009 - 09.2010
- Responsible for a seamless guest services experience for the members and owners of the property
- Attended to all arrival and departure needs including transportation coordination and luggage help
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Service assigned guest rooms in accordance to hotel and brand standards.
Front of House Guest
Stowe Mountain Resort
Vermont, VT
01.2008 - 01.2009
- Check-guest in and out according to five star diamond standards.
- Adhered to 5 star 5 diamond standards when offering front of house customer service to owners and guest
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Participate in quality control activities.
Education
Certificates - Managing Housekeeping & Operation
Colorado Mountain College
Glenwood Springs, CO01-2010
Diploma - Hotel and Motel Management & Operation
Cambridge International College
London-UK04-2003
Food & Beverage Services -
City & Guild
London -UK04-2003
Skills
- Project Management
- Customer Relationship
- Problem-Solving
- POS System Operations
- Room Inspections
- Relationship Building
- Teamwork
- Client Consultations
- Computer Skills
- Nightly Audits
- Check In and Check Out Procedures
Timeline
Guest Services Manager /Night Crew Associate
Aspen Square Hotel
12.2010 - Current
Front Desk Agent
Dancing Bear Aspen
01.2009 - 09.2010
Front of House Guest
Stowe Mountain Resort
01.2008 - 01.2009
Certificates - Managing Housekeeping & Operation
Colorado Mountain College
Diploma - Hotel and Motel Management & Operation
Cambridge International College
Food & Beverage Services -
City & Guild
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