Franck Michel
Baldwin,NY
Summary
Accomplished Operations Manager with a proven track record at St Boniface, adept in logistics management and fostering customer retention. Spearheaded initiatives reducing operational expenses and achieving financial targets, while enhancing team productivity through strategic training. Fluent in French and Creole, excels in implementing cost-saving strategies and maintaining high-quality standards. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Manager of Operations
St Boniface
2011.02 - 2024.06
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Senfoca College
Haiti 2009.09 - 2012.05
Skills
- Logistics Management
- Decision-Making
- Customer Service
- Staff Management
- Operations Management
- Inventory Management
- Operations Oversight
- Schedule Management
- Delegation
- Customer Retention
- Planning and Implementation
- Health and safety compliance
- Project Management
- FLUENT IN French and Creole
- Cultural Awareness
Timeline
Manager of Operations
St Boniface
2011.02 - 2024.06
Senfoca College
2009.09 - 2012.05
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