Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Franco D'Agostino

Middlesex Lounge
Waltham,USA
3
Languages
5
years of professional experience

Committed and hardworking Serverwith experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Work History

Manger, Server, and Security

1 Year 4 Months
Middle East Restaurant & Nightclub | 03.2025 - Current
  • Managed sales transactions and oversaw financial operations in a larger business.

Security/Door Staff

4 Years 3 Months
Middlesex Lounge | 04.2022 - Current
  • Identified fake I.Ds and deescalated potentially violent situations to ensure safety and security.
  • Provided exceptional customer service, enhancing overall guest experience and satisfaction.

Security/Door Staff

4 Months
Loretta's Last Call | 03.2024 - 07.2024
  • Assisted intoxicated individuals with safe exits during emergencies.
  • Monitored crowd control measures to maintain safety and enhance guest experience during peak hours.
  • Managed guest entry procedures to ensure smooth operations and compliance with venue policies.

Security

8 Months
Saks Fifth Avenue Stores (SFA) | 06.2022 - 02.2023
  • Communicated effectively with coworkers to enhance teamwork and collaboration.
  • Mitigated security risks, regularly reviewing and updating network security protocols and employee access controls.
  • Maintained confidentiality and security of records.

Server

7 Months
Menotomy Bar and Grille | 05.2021 - 12.2021
  • Enhanced guest hospitality experience
  • Managed multiple tables, ensuring timely order processing and food delivery.
  • Collaborated with kitchen staff to optimize menu item presentation and quality.

Education

High School Diploma

Arlington High School | Arlington MA | 07-2021

- Psychology

University of Massachusetts-Boston | Boston, MA | 07-2026
College

Skills

Sales
Effective communication
Dispute resolution
Conflict resolution
Cash handling
Multilingual communication
Crisis de-escalation
Spanish

Languages

English
Native or Bilingual
Italian
Full Professional
Spanish
Limited Working

Timeline

Manger, Server, and Security

Middle East Restaurant & Nightclub
03.2025 - CurrentRead More

Security/Door Staff

Loretta's Last Call
03.2024 - 07.2024Read More

Security

Saks Fifth Avenue Stores (SFA)
06.2022 - 02.2023Read More

Security/Door Staff

Middlesex Lounge
04.2022 - CurrentRead More

Server

Menotomy Bar and Grille
05.2021 - 12.2021Read More

Arlington High School

High School Diploma
Read More

University of Massachusetts-Boston

from Psychology
Read More
Franco D'Agostino